SHAMSA AL ALAWI
AL BURAIMI GOVERNORATE,Al Buraimi
Summary
Proactive Customer Service Executive with resolve to remain calm under extreme pressure. Handles complex cases with expert problem-solving skills. Delivers comprehensive resolution services for customers. Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate. Proactive and outgoing individual with keen desire to gain work experience and learn from customer service team. Offers excellent organisational and time management skills to complete tasks within deadlines. Quick learner, confident at working in fast-paced environments.
Overview
1
1
year of professional experience
Work history
Management accountant
private store
Buraimi, Al Buraimi
2020.06 - 2021.08
- Organised filing system for important and confidential office documents.
- Handled diary management for smooth-running administration processes.
- Monitored office inventory supplies, re-ordering for service provisions.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Managed queries in person, by phone and via email with exceptional customer care.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Took minutes and thorough notes in meetings for distribution.
Education
Foundation Certificate Mathematics, Computing Skil - BUSINESS ,ACCOUNTING
UNIVERSITY OF TECHNOLOGY AND APPLIED SCIENCE ,IBRI
10/2019 - 06/2021
High School Diploma - Diploma
Amna bint Al Imam Jaber bin Zaid School,
Al Buraim 02/2018 - 01/2019
Skills
- Cultural Sensitivity
- Relationship Building
- Customer Service
Technical Problem- Proficiency Solving Attention to Communicat Detail ion Adaptability and Flexibility (Openness to working in a 24x7 shifting pattern)
Languages
English
Fluent
Arabic
Native
Timeline
Management accountant
private store
2020.06 - 2021.08
Foundation Certificate Mathematics, Computing Skil - BUSINESS ,ACCOUNTING
UNIVERSITY OF TECHNOLOGY AND APPLIED SCIENCE ,IBRI
10/2019 - 06/2021
High School Diploma - Diploma
Amna bint Al Imam Jaber bin Zaid School,
02/2018 - 01/2019