Shaikha Ahmed Alsaadi
Electrical Engineerig And Communication
Fujairah
Summary
I graduated with my bachelor degree in electrical engineering and communication three years ago. In my work I first started as a call center agent for 6 months then I moved to quality department with 8 years experience. Active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and provide customized solutions.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Quality Analyst
Emirates integrated telecommunication company
Fujairah
12.2013 - Current
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Evaluate employee calls to improve there skills and to know how they deal with customers
Customer Service Representative Agent
Du Telecommunication Company
Fujairah
03.2015 - 04.2015
- Handled customer inquiry and suggestions courteously and professionally.
- Actively listening to customers and handled complaints and continued customer satisfaction.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Honesty, by providing the correct and realistic answers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
Electrical Engineering And Communication
Ajman University
Fujairah 09.2016 - 06.2020
Higher School
Umm Almo'mneen Higher School
Fujairah 09.2007 - 06.2008
Skills
Computer skills
Call monitoring
Data analysis
Communication skills
Team work
Computer programming
Training and Courses
Infrastructure Department Training
- Two months training in infrastructure department in Du company
Quality Assurance
- Certified contact center professional program – Quality Assurance (Grade 96%) in Du University
Customer Service Excellence
- Customer service excellence – Foundation, Member in Institute of leadership & Management
IELTS Certification
Timeline
Electrical Engineering And Communication
Ajman University
09.2016 - 06.2020
Customer Service Representative Agent
Du Telecommunication Company
03.2015 - 04.2015
Quality Analyst
Emirates integrated telecommunication company
12.2013 - Current
Higher School
Umm Almo'mneen Higher School
09.2007 - 06.2008