Summary
Overview
Work History
Education
Skills
Languages
SOFTWARE PROFICIENCY
References
Timeline
Generic
SHABIR EBRAHIM

SHABIR EBRAHIM

CUSTOMER SERVICE ENGINEER
MUSCAT

Summary

Accomplished professional with a strong background in technical problem solving, effective communication skills, and client relations management. Demonstrates expertise in system administration, time management, and data analysis. Adept at managing client relations to ensure satisfaction and retention. Committed to leveraging skills to drive organizational success and achieve career growth within a dynamic environment.

Overview

3
3
years of professional experience
8
8
years of post-secondary education

Work History

CUSTOMER SERVICE EXECUTIVE

WESTERN INTERNATIONAL LLC
MUSCAT
03.2023 - 01.2025
  • As a Customer Service Executive at Western International LLC in Oman, I was responsible for delivering excellent customer service and maintaining positive relationships with clients
  • I utilized my strong communication and problem-solving skills to handle customer inquiries, complaints, and requests effectively
  • My experience in this role has allowed me to develop a deep understanding of customer needs and expectations, as well as the ability to work well under pressure
  • Resolved customer issues quickly
  • Maintained high levels of client satisfaction
  • Trained new team members on customer service protocols
  • Developed strategies for improving customer experience

TECHNICIAN

WESTERN INTERNATIONAL LLC
DUBAI
10.2021 - 03.2023
  • As a Technician at Western International LLC in the UAE from October 2021 to March 2023, I was responsible for providing technical support and maintenance to ensure the smooth operation of various equipment
  • This role required strong problem-solving skills and attention to detail, as well as effective communication with team members and clients
  • Troubleshot and resolved technical issues promptly
  • Collaborated with team members to improve processes
  • Maintained accurate records of repairs and maintenance tasks

Education

B TECH - ELECTRONICS AND COMMUNICATION

APJ ABDUL KALAM TECHNOLOGICAL UNIVERSITY(KTU)
KERALA,INDIA
07.2016 - 06.2019

DIPLOMA - ELECTRONICS AND COMMUNICATION

KERALA TECHNICAL BOARD
KERALA,INDIA
06.2012 - 07.2015

PLUS TWO - SCIENCE

PHSS,PERAMBRA
KERALA,INDIA
06.2010 - 03.2012

SECONDARY SCHOOL LEAVING CERTIFICATE -

ST.GEORGES HSS
KERALA,INDIA
06.2009 - 03.2010

Skills

  • Technical Problem Solving
  • Effective Communication Skills
  • Client Relations Management
  • System Administration
  • Time Management
  • Data Analysis
  • Client relations

Languages

English
Advanced
Hindi
Advanced
Malayalam
Native
Arabic
Beginner

SOFTWARE PROFICIENCY

  • MICROSOFT-EXCEL
  • MICROSOFT-WORD
  • ERP SOFTWARE-SAP
  • C PROGRAMMING


References

References available upon request.

Timeline

CUSTOMER SERVICE EXECUTIVE

WESTERN INTERNATIONAL LLC
03.2023 - 01.2025

TECHNICIAN

WESTERN INTERNATIONAL LLC
10.2021 - 03.2023

B TECH - ELECTRONICS AND COMMUNICATION

APJ ABDUL KALAM TECHNOLOGICAL UNIVERSITY(KTU)
07.2016 - 06.2019

DIPLOMA - ELECTRONICS AND COMMUNICATION

KERALA TECHNICAL BOARD
06.2012 - 07.2015

PLUS TWO - SCIENCE

PHSS,PERAMBRA
06.2010 - 03.2012

SECONDARY SCHOOL LEAVING CERTIFICATE -

ST.GEORGES HSS
06.2009 - 03.2010
SHABIR EBRAHIMCUSTOMER SERVICE ENGINEER