SHABIR EBRAHIM
CUSTOMER SERVICE ENGINEER
MUSCAT
Summary
Accomplished professional with a strong background in technical problem solving, effective communication skills, and client relations management. Demonstrates expertise in system administration, time management, and data analysis. Adept at managing client relations to ensure satisfaction and retention. Committed to leveraging skills to drive organizational success and achieve career growth within a dynamic environment.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
CUSTOMER SERVICE EXECUTIVE
WESTERN INTERNATIONAL LLC
MUSCAT
03.2023 - 01.2025
- As a Customer Service Executive at Western International LLC in Oman, I was responsible for delivering excellent customer service and maintaining positive relationships with clients
- I utilized my strong communication and problem-solving skills to handle customer inquiries, complaints, and requests effectively
- My experience in this role has allowed me to develop a deep understanding of customer needs and expectations, as well as the ability to work well under pressure
- Resolved customer issues quickly
- Maintained high levels of client satisfaction
- Trained new team members on customer service protocols
- Developed strategies for improving customer experience
TECHNICIAN
WESTERN INTERNATIONAL LLC
DUBAI
10.2021 - 03.2023
- As a Technician at Western International LLC in the UAE from October 2021 to March 2023, I was responsible for providing technical support and maintenance to ensure the smooth operation of various equipment
- This role required strong problem-solving skills and attention to detail, as well as effective communication with team members and clients
- Troubleshot and resolved technical issues promptly
- Collaborated with team members to improve processes
- Maintained accurate records of repairs and maintenance tasks
Education
B TECH - ELECTRONICS AND COMMUNICATION
APJ ABDUL KALAM TECHNOLOGICAL UNIVERSITY(KTU)
KERALA,INDIA 07.2016 - 06.2019
DIPLOMA - ELECTRONICS AND COMMUNICATION
KERALA TECHNICAL BOARD
KERALA,INDIA 06.2012 - 07.2015
PLUS TWO - SCIENCE
PHSS,PERAMBRA
KERALA,INDIA 06.2010 - 03.2012
SECONDARY SCHOOL LEAVING CERTIFICATE -
ST.GEORGES HSS
KERALA,INDIA 06.2009 - 03.2010
Skills
- Technical Problem Solving
- Effective Communication Skills
- Client Relations Management
- System Administration
- Time Management
- Data Analysis
- Client relations
Languages
English
Advanced
Hindi
Advanced
Malayalam
Native
Arabic
Beginner
SOFTWARE PROFICIENCY
- MICROSOFT-EXCEL
- MICROSOFT-WORD
- ERP SOFTWARE-SAP
- C PROGRAMMING
References
References available upon request.
Timeline
CUSTOMER SERVICE EXECUTIVE
WESTERN INTERNATIONAL LLC
03.2023 - 01.2025
TECHNICIAN
WESTERN INTERNATIONAL LLC
10.2021 - 03.2023
B TECH - ELECTRONICS AND COMMUNICATION
APJ ABDUL KALAM TECHNOLOGICAL UNIVERSITY(KTU)
07.2016 - 06.2019
DIPLOMA - ELECTRONICS AND COMMUNICATION
KERALA TECHNICAL BOARD
06.2012 - 07.2015
PLUS TWO - SCIENCE
PHSS,PERAMBRA
06.2010 - 03.2012
SECONDARY SCHOOL LEAVING CERTIFICATE -
ST.GEORGES HSS
06.2009 - 03.2010
Similar Profiles
Haleema ShamsudeenHaleema Shamsudeen
Administrative Office Manager at Western International LLCAdministrative Office Manager at Western International LLC
FAZIL MAJEEDFAZIL MAJEED
IT Manager (Analytics) at Western International LLCIT Manager (Analytics) at Western International LLC
Kelsi HamKelsi Ham
Office Administrator at Western International Recovery BureauOffice Administrator at Western International Recovery Bureau