Sepideh Fatholahi
Muscat,Oman
Summary
Results-driven professional with expertise in strategic planning, team management, and data analysis. Adept at problem solving and multitasking under pressure, with a strong focus on customer orientation and effective communication. Experienced in organising events to achieve business objectives while fostering collaboration and delivering measurable outcomes. Committed to leveraging skills to drive organisational success and continuous improvement.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Project Manager
Ajmal Design
01.2024 - 04.2025
- Led high-end sales strategies for luxury interior design projects, targeting elite clientele and high-net-worth individuals across Muscat, resulting in a 100% increase in client satisfaction and project success.
- Collaborated closely with creative and project teams to ensure sales messaging aligns seamlessly with brand aesthetics and client expectations, enhancing brand visibility by 50%.
- Acted as the strategic liaison between design, execution, and client teams, ensuring each project embodies Ajmal Design's signature blend of artistry, elegance, and architectural excellence, improving project delivery efficiency by 80%.
Marketing Lead
DR. Technology
Muscat, Oman
01.2024 - 04.2025
- Led the development of integrated marketing campaigns and positioning strategies, enhancing brand visibility and engagement by 60%.
- Designed and executed multi-channel campaigns, integrating automation, content marketing, and CRM tools, resulting in a 40% increase in qualified leads and B2B conversion rates.
- Collaborated with cross-functional teams to translate complex AI technologies into compelling value propositions, driving executive decision-making in tech-forward enterprises.
Cafe Manager
Sepiideh Café
02.2024 - 04.2025
- Built two successful café brands from the ground up, enhancing brand experience and customer loyalty, resulting in a 200% increase in customer satisfaction rates.
- Focused on premium service quality, improving brand loyalty by 20% through strategic marketing and exceptional customer service within 3 months.
- Developed and implemented innovative strategies to drive customer engagement, achieving a 40% growth in repeat customers.
Hospitality Specialist
Ariamedtour
01.2022 - 01.2023
- Advised international tourists, enhancing personalized service strategies, resulting in a 20% increase in customer satisfaction rates.
- Collaborated with marketing teams to improve customer satisfaction and sales conversion, achieving a 80% increase in sales conversion.
- Developed and implemented innovative strategies to drive customer engagement, contributing to overall business growth.
IELTS Academy Supervisor
IELTS Elixir
01.2018 - 01.2022
- Supervised and managed the institution, leading students and teachers to adopt the best educational methods, resulting in a 15% increase in student satisfaction rates.
- Developed and implemented innovative teaching strategies, enhancing overall student engagement and performance.
- Guided teachers in selecting effective teaching methods, improving the quality of education and student learning outcomes.
Education
Executive MBA -
University of Tehran
01.2023 - 01.2024
M.A. - Tourism Planning
University of Tehran
09.2018 - 04.2021
B.A. - History
University of Tehran
09.2014 - 05.2017
Skills
- Strategic planning
- Communication skills
- Problem solving
- Team Management
- Data Analysis
- Multitasking under pressure
- Customer orientation
- Events organisation
Certification
- MBA, University of Tehran, 01/01/24
- Data Science, Sharif University of Technology, 01/01/24
- Sustainable Tourism, Copenhagen University, 01/01/24
- Deep Learning | Advanced Python, Sematech IT, 01/01/24
- Business Analytics, Johns Hopkins University, 01/01/24
- Digital Marketing & SPSS, Coursera, 01/01/24
Timeline
Cafe Manager
Sepiideh Café
02.2024 - 04.2025
Project Manager
Ajmal Design
01.2024 - 04.2025
Marketing Lead
DR. Technology
01.2024 - 04.2025
Executive MBA -
University of Tehran
01.2023 - 01.2024
Hospitality Specialist
Ariamedtour
01.2022 - 01.2023
M.A. - Tourism Planning
University of Tehran
09.2018 - 04.2021
IELTS Academy Supervisor
IELTS Elixir
01.2018 - 01.2022
B.A. - History
University of Tehran
09.2014 - 05.2017
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