SHAMSA SALUM KHALFAN ALJABRI
Summary
Dynamic professional with expertise in public relations, sales representation, and office administration. Proven track record in implementing guest satisfaction improvement strategies to enhance customer experience. Adept at leveraging communication skills to drive business growth and foster positive client relationships. Committed to utilising skills in a challenging role that supports organisational success.
Overview
16
16
years of professional experience
Work history
Front Office Supervisor
JOHNY INTERNATIONAL HOTEL
06.2009 - 08.2011
- Developed weekly rosters, leading to balanced workload among staff members.
- Coordinated room assignments for optimal utilisation of resources.
- Addressed guest queries promptly, enhancing overall guest experience.
Housekeeping Supervisor
SAFARI VILLAGE EXECUTIVE
08.2011 - 01.2020
- Trained staff, improving service quality and consistency.
- Resolved guest complaints swiftly to maintain good customer relations and reputation.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
Financial analyst
UNIKAI COMPANY
02.2023 - 04.2025
- Managed daily cash transactions for accurate end of day reports.
- Monitored cash handling procedures, reducing discrepancies in financial reports.
Education
Secondary School - Foundation in Business
Bismarck Secondary School
Skills
- Public Relations
- Sales Representative
- Office Administration
- Guest satisfaction improvement strategies
Personal Particulars & Preferences
Language Spoken: English, Arabic, Swahili
Timeline
Financial analyst
UNIKAI COMPANY
02.2023 - 04.2025
Housekeeping Supervisor
SAFARI VILLAGE EXECUTIVE
08.2011 - 01.2020
Front Office Supervisor
JOHNY INTERNATIONAL HOTEL
06.2009 - 08.2011
Secondary School - Foundation in Business
Bismarck Secondary School