SEDIGHEH BAMDAD
Summary
Strong skills in maintaining confidentiality and managing remote work environments. Proven ability to communicate diplomatically and make informed decisions. Focused on enhancing workflow efficiency while upholding professionalism and discretion in all operations.
Overview
11
11
years of professional experience
1
1
Certification
Work history
DCC & Account Relationship Manager
AHLI BANK(AFS)
2024.11 - 2026.03
- Monitored transaction volume, revenue performance, and merchant activity to identify growth opportunities.
- Collaborated with Relationship Managers to improve merchant performance and maximize revenue growth.
- Managed multiple operational and client-facing responsibilities simultaneously with high efficiency.
- Restored profitability for 40+ underperforming merchants through targeted DCC performance improvement.
- Increased DCC transaction ratio for more than 200 merchants from 0% to 20%.
Senior Product Consultant
American Express
2022.01 - 2024.01
- Managed client portfolios and delivered customized financial solutions aligned with customer needs
- Consistently exceeded sales targets and contributed to revenue growth
- Built and maintained strong client relationships, ensuring high retention and satisfaction
- Prepared performance reports and supported data-driven decision-making
- Collaborated with cross-functional teams to enhance operational efficiency and service Quality
Captain
Kempinski Hotel Muscat
2020.01 - 2022.01
- Supervised and coordinated banquet and event operations, including weddings and VIP functions.
- Managed staff scheduling, task delegation, and team performance to ensure smooth operations.
- Delivered exceptional guest service and handled complaints professionally, ensuring high satisfaction.
- Coordinated with multiple departments to ensure seamless event execution.
- Maintained high standards of service quality in a luxury hospitality environment.
- Prepared reports and monitored event performance and service outcomes.
- Led and motivated team members, fostering a positive and efficient work environment.
Tour Guide
2015.01 - 2019.01
- Led and managed international tourist groups across multiple destinations.
- Provided cultural, historical, and logistical guidance to enhance client experience.
- Delivered professional presentations and guided tours in English and Persian.
Education
BA of English litreture -
PNU university
MA MBA -
AZAD university
Skills
- Office Administration
- Confidentiality
- Diplomatic approach/Communication
- Remote work competency
- Decision-Making acumen
- Office diplomacy
Certification
- Digital Marketing – Coursera (Online)
- Sales Management and Banking Management – Coursera (Online)
- BA English literature
- MA MBA
- Tourist guide license
Languages
English
Fluent
Arabic
Upper intermediate
Persian
Native
Personal Information
- Date of birth: 1994-05-22
- Nationality: Iranian
Timeline
DCC & Account Relationship Manager
AHLI BANK(AFS)
2024.11 - 2026.03
Senior Product Consultant
American Express
2022.01 - 2024.01
Captain
Kempinski Hotel Muscat
2020.01 - 2022.01
Tour Guide
2015.01 - 2019.01
BA of English litreture -
PNU university
MA MBA -
AZAD university