Overview
Work history
Timeline
Generic
Saumen Patra

Saumen Patra

Muscat

Overview

27
27
years of professional experience

Work history

Supervisor- Yield Control

Oman United Travel Agency LLC
2015.09 - 2025.07
  • Company Overview: OUA Travel is one of the leading Travel Management Companies in the Sultanate and among the longest-standing players in the market. With decades of trusted service, we specialize in a wide range of travel solutions including leisure holidays, corporate travel management, airline and land General Sales Agency (GSA) representation, cruise handling, and various other travel-related services. Our commitment to excellence and customer satisfaction has established us as a key player in the travel and tourism industry.
  • Revenue Management to ensure profitability and effective yield strategies.
  • Provide operational support to the Operations Team for smooth service delivery.
  • Maintain regular communication with airline partners and stay updated on the latest airline developments and policies.
  • Manage airline sales targets and incentive tracking to ensure achievement of commercial goals.
  • Monitor and analyse B2B business sales performance to identify growth opportunities.
  • Handle GDS revenue management, including accurate segment calculation and optimization.
  • Lead GSA sales efforts for Philippine Airlines and Qantas Airways.
  • Conduct sales calls and field visits for Philippine Airlines and Qantas to strengthen market presence.
  • Monitor and track Airline Debit Memos (ADM) and Airline Credit Memos (ACM) to ensure compliance and resolution.
  • Monitor Airlines Private fare in GDS platforms.
  • Provide GDS training (Galileo, Sabre, Amadeus) for new employees and conduct refresher sessions as needed.
  • Organize and deliver in-office training programs to enhance team skills and product knowledge.
  • OUA Travel is one of the leading Travel Management Companies in the Sultanate and among the longest-standing players in the market. With decades of trusted service, we specialize in a wide range of travel solutions including leisure holidays, corporate travel management, airline and land General Sales Agency (GSA) representation, cruise handling, and various other travel-related services. Our commitment to excellence and customer satisfaction has established us as a key player in the travel and tourism industry.

SENIOR EXECUTIVE-TRAINING

Interglobe Technology Quotient Pvt Ltd
2011.04 - 2015.09
  • Conduct comprehensive training sessions for both internal teams and external clients across various travel systems and tools.
  • Deliver in-office, onsite, and outstation training programs, ensuring consistency and quality in content delivery.
  • Perform regular client visits to provide system updates, address concerns, and ensure smooth usage of platforms.
  • Provide full support during system cutovers, ensuring clients experience a seamless transition.
  • Successfully conducted exclusive training sessions for major clients including Carlson Wagonlit, Cox & Kings, and International Travel House, managing them independently.
  • Serve as the key account SPOC (Single Point of Contact) for the region from the training department, ensuring high-level support and coordination.
  • Take on additional responsibilities as Travel School Coordinator, managing academic and operational aspects of the travel training program.

EXECUTIVE-TRAINING

Interglobe Technology Quotient Pvt Ltd
2009.04 - 2011.03

EXECUTIVE –SERVICE CENTRE

Interglobe Technology Quotient Pvt Ltd
2007.03 - 2009.03
  • Handle incoming client calls and provide prompt, effective solutions to meet immediate travel requirements.
  • Resolve all PNR-related issues, ensuring accuracy and timely updates.
  • Create detailed and optimized itineraries based on client needs and preferences.
  • Perform fare validation to ensure correct pricing and compliance with airline policies.
  • Manage the complete ticketing process, including issuance and delivery.
  • Execute the reissue process for tickets requiring changes or modifications.
  • Process refunds in line with airline and company policies.
  • Manage the HMPR (Billing) process, ensuring timely and accurate invoicing.
  • Handle sign-on and login issues related to travel systems and platforms.
  • Address product-related issues and conduct presentations for internal teams or clients when needed.
  • Support tele-sales and marketing initiatives, helping drive business growth and client engagement.
  • Ensure seamless connectivity and support coverage across the Eastern region, addressing technical and service concerns.

Manager-Reservation and Ticketing

Coromandel Travels – IATA
2004.04 - 2007.03
  • Handle corporate travel requests, providing immediate and efficient solutions to meet client needs.
  • Ensure 100% customer satisfaction by delivering high-quality service and timely support.
  • Manage reservations and ticketing for domestic and international travel.
  • Oversee all travel documentation, including visa support, insurance, and itinerary confirmations.
  • Conduct counter sales, assisting walk-in clients with bookings, queries, and payments.
  • Coordinate with airlines to resolve issues related to reservations, schedules, and policies.
  • Organize and promote package tours, customizing itineraries based on client preferences and budgets.

International Ticketing Executive

On The Move Travel and Tours Pvt.Ltd. (IATA)
2002.05 - 2004.03
  • Provide immediate and effective support to corporate clients, ensuring all travel requirements are met promptly.
  • Strive to maintain 100% customer satisfaction through responsive service and attention to detail.
  • Manage reservations and ticketing for domestic and international travel, ensuring accuracy and efficiency.
  • Handle all necessary travel documentation, including visas, itineraries, and travel insurance.
  • Conduct counter sales, assisting walk-in customers with bookings, inquiries, and payments.
  • Coordinate with airlines to resolve issues related to bookings, flight changes, cancellations, and special requests.

Reservation Executive. (Domestic & International)

Interlink Travels and Tours Pvt Ltd. (IATA)
1998.03 - 2002.04
  • Provide prompt and efficient support to corporate clients to meet their immediate travel requirements.
  • Manage and maintain relationships with existing (running) customers, ensuring ongoing satisfaction and repeat business.
  • Handle reservations and ticketing for domestic and international travel.
  • Manage all necessary travel documentation such as itineraries, visas, and insurance.
  • Conduct tele-sales and marketing activities to promote services and generate new business.
  • Coordinate with airlines to resolve booking issues, schedule changes, cancellations, and other operational concerns.

Timeline

Supervisor- Yield Control

Oman United Travel Agency LLC
2015.09 - 2025.07

SENIOR EXECUTIVE-TRAINING

Interglobe Technology Quotient Pvt Ltd
2011.04 - 2015.09

EXECUTIVE-TRAINING

Interglobe Technology Quotient Pvt Ltd
2009.04 - 2011.03

EXECUTIVE –SERVICE CENTRE

Interglobe Technology Quotient Pvt Ltd
2007.03 - 2009.03

Manager-Reservation and Ticketing

Coromandel Travels – IATA
2004.04 - 2007.03

International Ticketing Executive

On The Move Travel and Tours Pvt.Ltd. (IATA)
2002.05 - 2004.03

Reservation Executive. (Domestic & International)

Interlink Travels and Tours Pvt Ltd. (IATA)
1998.03 - 2002.04

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Saumen Patra