Saumen Patra
Muscat
Overview
27
27
years of professional experience
Work history
Supervisor- Yield Control
Oman United Travel Agency LLC
09.2015 - 07.2025
- Company Overview: OUA Travel is one of the leading Travel Management Companies in the Sultanate and among the longest-standing players in the market. With decades of trusted service, we specialize in a wide range of travel solutions including leisure holidays, corporate travel management, airline and land General Sales Agency (GSA) representation, cruise handling, and various other travel-related services. Our commitment to excellence and customer satisfaction has established us as a key player in the travel and tourism industry.
- Revenue Management to ensure profitability and effective yield strategies.
- Provide operational support to the Operations Team for smooth service delivery.
- Maintain regular communication with airline partners and stay updated on the latest airline developments and policies.
- Manage airline sales targets and incentive tracking to ensure achievement of commercial goals.
- Monitor and analyse B2B business sales performance to identify growth opportunities.
- Handle GDS revenue management, including accurate segment calculation and optimization.
- Lead GSA sales efforts for Philippine Airlines and Qantas Airways.
- Conduct sales calls and field visits for Philippine Airlines and Qantas to strengthen market presence.
- Monitor and track Airline Debit Memos (ADM) and Airline Credit Memos (ACM) to ensure compliance and resolution.
- Monitor Airlines Private fare in GDS platforms.
- Provide GDS training (Galileo, Sabre, Amadeus) for new employees and conduct refresher sessions as needed.
- Organize and deliver in-office training programs to enhance team skills and product knowledge.
- OUA Travel is one of the leading Travel Management Companies in the Sultanate and among the longest-standing players in the market. With decades of trusted service, we specialize in a wide range of travel solutions including leisure holidays, corporate travel management, airline and land General Sales Agency (GSA) representation, cruise handling, and various other travel-related services. Our commitment to excellence and customer satisfaction has established us as a key player in the travel and tourism industry.
SENIOR EXECUTIVE-TRAINING
Interglobe Technology Quotient Pvt Ltd
04.2011 - 09.2015
- Conduct comprehensive training sessions for both internal teams and external clients across various travel systems and tools.
- Deliver in-office, onsite, and outstation training programs, ensuring consistency and quality in content delivery.
- Perform regular client visits to provide system updates, address concerns, and ensure smooth usage of platforms.
- Provide full support during system cutovers, ensuring clients experience a seamless transition.
- Successfully conducted exclusive training sessions for major clients including Carlson Wagonlit, Cox & Kings, and International Travel House, managing them independently.
- Serve as the key account SPOC (Single Point of Contact) for the region from the training department, ensuring high-level support and coordination.
- Take on additional responsibilities as Travel School Coordinator, managing academic and operational aspects of the travel training program.
EXECUTIVE-TRAINING
Interglobe Technology Quotient Pvt Ltd
04.2009 - 03.2011
EXECUTIVE –SERVICE CENTRE
Interglobe Technology Quotient Pvt Ltd
03.2007 - 03.2009
- Handle incoming client calls and provide prompt, effective solutions to meet immediate travel requirements.
- Resolve all PNR-related issues, ensuring accuracy and timely updates.
- Create detailed and optimized itineraries based on client needs and preferences.
- Perform fare validation to ensure correct pricing and compliance with airline policies.
- Manage the complete ticketing process, including issuance and delivery.
- Execute the reissue process for tickets requiring changes or modifications.
- Process refunds in line with airline and company policies.
- Manage the HMPR (Billing) process, ensuring timely and accurate invoicing.
- Handle sign-on and login issues related to travel systems and platforms.
- Address product-related issues and conduct presentations for internal teams or clients when needed.
- Support tele-sales and marketing initiatives, helping drive business growth and client engagement.
- Ensure seamless connectivity and support coverage across the Eastern region, addressing technical and service concerns.
Manager-Reservation and Ticketing
Coromandel Travels – IATA
04.2004 - 03.2007
- Handle corporate travel requests, providing immediate and efficient solutions to meet client needs.
- Ensure 100% customer satisfaction by delivering high-quality service and timely support.
- Manage reservations and ticketing for domestic and international travel.
- Oversee all travel documentation, including visa support, insurance, and itinerary confirmations.
- Conduct counter sales, assisting walk-in clients with bookings, queries, and payments.
- Coordinate with airlines to resolve issues related to reservations, schedules, and policies.
- Organize and promote package tours, customizing itineraries based on client preferences and budgets.
International Ticketing Executive
On The Move Travel and Tours Pvt.Ltd. (IATA)
05.2002 - 03.2004
- Provide immediate and effective support to corporate clients, ensuring all travel requirements are met promptly.
- Strive to maintain 100% customer satisfaction through responsive service and attention to detail.
- Manage reservations and ticketing for domestic and international travel, ensuring accuracy and efficiency.
- Handle all necessary travel documentation, including visas, itineraries, and travel insurance.
- Conduct counter sales, assisting walk-in customers with bookings, inquiries, and payments.
- Coordinate with airlines to resolve issues related to bookings, flight changes, cancellations, and special requests.
Reservation Executive. (Domestic & International)
Interlink Travels and Tours Pvt Ltd. (IATA)
03.1998 - 04.2002
- Provide prompt and efficient support to corporate clients to meet their immediate travel requirements.
- Manage and maintain relationships with existing (running) customers, ensuring ongoing satisfaction and repeat business.
- Handle reservations and ticketing for domestic and international travel.
- Manage all necessary travel documentation such as itineraries, visas, and insurance.
- Conduct tele-sales and marketing activities to promote services and generate new business.
- Coordinate with airlines to resolve booking issues, schedule changes, cancellations, and other operational concerns.
Timeline
Supervisor- Yield Control
Oman United Travel Agency LLC
09.2015 - 07.2025
SENIOR EXECUTIVE-TRAINING
Interglobe Technology Quotient Pvt Ltd
04.2011 - 09.2015
EXECUTIVE-TRAINING
Interglobe Technology Quotient Pvt Ltd
04.2009 - 03.2011
EXECUTIVE –SERVICE CENTRE
Interglobe Technology Quotient Pvt Ltd
03.2007 - 03.2009
Manager-Reservation and Ticketing
Coromandel Travels – IATA
04.2004 - 03.2007
International Ticketing Executive
On The Move Travel and Tours Pvt.Ltd. (IATA)
05.2002 - 03.2004
Reservation Executive. (Domestic & International)
Interlink Travels and Tours Pvt Ltd. (IATA)
03.1998 - 04.2002
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