JAVA
SARATH CHANDRAN R
IT MANAGER
TRIVANDRUM
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 10 years of experience in IT. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
5
5
Languages
Work History
IT Manager
WYNDHAM GARDEN SALALAH MIRBAT
SALALAH
09.2022 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Communicated with executive team and GM to maximize development efficiencies and resolve technology issues.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Created and terminated user's accounts from start to finish in business applications.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Coordinated technical training and personal development classes for staff members.
- Coordinated secure system access of users to various department systems and platforms.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Service Coordinator
INTERCONNECT CABLE AND BROADBAND NETWORK
TRIVANDRUM
01.2017 - 08.2022
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Prepared reports on service performance metrics and key indicators for management review.
- Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
- Coordinated and monitored service activities to confirm work met all requirements.
- Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Communicated with clients and service providers to provide updates on work progress.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
System Support Engineer
ACES BUSINESS MACHINES (TATA TELESERVICES LTD)
COCHIN
01.2014 - 12.2016
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
- Tracked problematic system errors by implementing various user support tracking metrics.
- Worked effectively in both independent and team environments to exceed IT goals.
- Worked with various departments on integrating new processes for software and manual usage.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Effectively communicated with other system engineering personnel and senior executives on joint projects.
- Maintained computer systems, installed and upgraded new systems.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Configured security settings and granted system access to groups and individuals.
- Analyzed and managed software patches and versions necessary for successful operating system upgrades.
- Performed troubleshooting and maintenance of existing network systems.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Connected to computer of client using remote link to install programs and applications.
- Installed and maintained hardware and computer peripherals to store tangible components.
Education
Bachelor of Science - Computer Science And Programming
KERALA UNIVERSITY (COURSE COMPLETED)
KERALA, INDIA 06.2007 - 04.2013
High School Diploma -
KERALA STATE BOARD
KERALA, INDIA 06.2005 - 03.2007
Skills
Documentation and reporting
Quality assurance
Infrastructure development
Planning and Coordination
Interpersonal Communication
Google Workspace
Training and Development
Decision-Making
Client support
Software
C
C
PHP
DATABASE
MS OFFICE
IDS
OASYS
FMS
SYNNEFO
Timeline
IT Manager
WYNDHAM GARDEN SALALAH MIRBAT
09.2022 - Current
Service Coordinator
INTERCONNECT CABLE AND BROADBAND NETWORK
01.2017 - 08.2022
System Support Engineer
ACES BUSINESS MACHINES (TATA TELESERVICES LTD)
01.2014 - 12.2016
Bachelor of Science - Computer Science And Programming
KERALA UNIVERSITY (COURSE COMPLETED)
06.2007 - 04.2013
High School Diploma -
KERALA STATE BOARD
06.2005 - 03.2007