Sara Hamed Al-Mahrizi
Muscat
Summary
Detail-oriented and motivated professional with strong experience in customer service, IT support, mobile applications, and game development. Skilled in solving technical issues, building digital solutions, and supporting clients efficiently. Combines creativity from game development with accuracy and professionalism required in financial environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Game Developer
Blockchain Services & Solutions
05.2021 - 01.2022
- Developed 2D & 3D applications using Unity and Unreal Engine.
- Created interactive features and collaborated with designers.
- Integrated AR/VR/MR technologies.
- Debugged and optimized applications.
IT Support
Oman Air
08.2020 - 04.2021
- Installed and configured systems and networks.
- Resolved technical issues for employees.
- Managed system requests and workstation setups.
Mobile App Developer & Tester
Infoline
11.2018 - 08.2020
- Identified and resolved application issues, enhancing overall software performance and user satisfaction.
- Conducted comprehensive testing on diverse applications, ensuring functionality and reliability before deployment.
- Configured and optimized POS systems to streamline transaction processes for retail environments.
- Trained staff on effective use of newly configured POS systems, enhancing operational efficiency.
- Provided ongoing support to clients utilizing digital services, ensuring seamless user experiences and satisfaction.
- Collaborated with cross-functional teams to troubleshoot and improve digital service offerings.
- Developed troubleshooting documentation to assist clients in resolving common technical issues effectively.
VR Trainee
Military Technological College
09.2018 - 10.2018
- Assisted in developing VR solutions.
- Documented issues and troubleshooting steps.
IT Trainee
ITA (Sas VR)
05.2018 - 09.2018
- Repaired computers.
- Installed updates and prepared workstations.
- Helpdesk technical support.
Education
Higher Diploma - Software Engineering
Higher College of Technology
01.2018
Skills
- Customer Service & Client Support
- Data Entry & Documentation Accuracy
- IT Support & Troubleshooting
- Mobile App Testing & Bug Fixing
- Game Development (Unity, Unreal)
- Time Management & Multitasking
- Fast Learning & Adaptability
- Professional Communication
Certification
- Train of Trainers (TOT)
- Front-End Nanodegree
- Unity Game Development Courses
- Hybrid App Development
- Real-Time Systems – Coursera
Languages
Arabic – Native
English – Professional
Timeline
Game Developer
Blockchain Services & Solutions
05.2021 - 01.2022
IT Support
Oman Air
08.2020 - 04.2021
Mobile App Developer & Tester
Infoline
11.2018 - 08.2020
VR Trainee
Military Technological College
09.2018 - 10.2018
IT Trainee
ITA (Sas VR)
05.2018 - 09.2018
Higher Diploma - Software Engineering
Higher College of Technology
Personal Strengths
- Fast learner
- Strong problem-solving
- Detail-oriented
- Works well under pressure
- Positive attitude