SANIF NAVOOR
Mascat
Summary
With over 9 years of experience in the hospitality industry, I have built a strong foundation in guest relations, front desk operations, and team leadership. My journey in fine dining, quick-service restaurants, and corporate catering has shaped me into a proactive, customer-focused professional who thrives in fast-paced environments. Starting in corporate catering services in Bangalore, I ensured seamless dining experiences for high-profile clients. Transitioning to fine dining establishments in Dubai and Muscat, I honed my expertise in customer service, cash handling, staff supervision, and operational efficiency. From Juice Maker to Supervisor and Chief Cashier, I have developed a deep understanding of restaurant operations, financial management, and customer satisfaction. Currently serving as a Front Desk Executive, I focus on optimizing check-in/out processes, enhancing guest experiences, and streamlining administrative tasks. Leveraging fluency in English, Arabic, Hindi, Malayalam, Kannada, and Tamil languages allows me to connect with diverse clientele and foster a welcoming atmosphere.
Overview
11
11
years of professional experience
Work History
Front Desk Executive
The Food Studio
08.2024 - Current
- Supervise front desk operations, streamlining the check-in/check-out process for an effortless guest experience.
- Act as the primary contact for customers, handling inquiries, reservations, and service requests with professionalism.
- Process financial transactions with precision and accuracy.
- Collaborate with management to implement service enhancements, leading to higher guest satisfaction.
- Support staff coordination and development, fostering a well-trained and talented team.
- Key Skills: Guest Relations, Front Desk Management, Multitasking, POS Systems, Conflict Resolution
Supervisor and Chief Cashier
The Food Studio
10.2023 - 08.2024
- Coordinated daily cash transactions exceeding $10,000, verifying 100% accuracy in financial records.
- Developed 0+ new team members, improving team efficiency by 20%.
- Established inventory management strategies, reducing waste by 15% and maximizing stock levels.
- Addressed customer complaints with a 95% satisfaction rate, amplifying guest loyalty.
- Drew on 8+ years of hospitality experience in fine dining and corporate catering to implement efficient cash handling procedures, prevent discrepancies, and maintain seamless operations.
- Key Skills: Cash Handling, Leadership, Training & Development, Inventory Management, Customer Relevant experience
Cashier, Supervisor, Waiter Captain & Juice Maker
Bait Al Mandi Restaurant
01.2019 - 01.2022
- Supervised a team of 15+ staff, improving service speed by 30% during peak hours.
- Maintained a 98% customer satisfaction rate by addressing concerns professionally and with a positive attitude.
- Ensured 100% compliance with hygiene and safety standards, passing all inspections.
- Managed cash flow and daily reconciliations, achieving zero discrepancies over 2 years.
- Key Skills: Cash Management, Team Leadership, Beverage Preparation, Customer Engagement, Quality Control, Positive attitude
Juice Maker, Coffee Maker & Confectionery Maker
AL Shami Restaurant
01.2016 - 01.2019
- Created and served a variety of beverages and desserts, maintaining high standards of quality and hygiene.
- Assisted in inventory management, reducing waste by 10%.
- Key Skills: Beverage Crafting, Customer Interaction, Inventory Control, Upselling, Hygiene Compliance
Dining & Catering Service
Sodexo, JPMorgan Chase
01.2014 - 01.2015
- Delivered high-quality catering services for corporate events, ensuring timely and professional service.
- Key Skills: Event Catering, Team Collaboration, Service Excellence, Time Management, Client Satisfaction
Education
Certificate - Hospitality Management Training
Bait Al Mandi
01.2021
Food Safety and Hygiene - undefined
Al-Shami Restaurant
01.2018
PUC - Commerce
Mangalore University
02.2013
Skills
- Arabic
- Conflict Resolution
- Customer Satisfaction
- Customer Service
- English
- Hindi
- Kannada
- Leadership
- Malayalam
- Performance Management
Front desk executive
Customer relation and guest service expert
Fine dining
- Relationship Building
- Staff Training
- Tamil
- Team supervision
- Technical
- POS systems
- Inventory management
- Food and beverage preparation
- Administrative management
- Excellent communication
- Customer-focused
- Guest relations
- Multilingual communication
Languages
Arabic
Advanced (C1)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Front Desk Executive
The Food Studio
08.2024 - Current
Supervisor and Chief Cashier
The Food Studio
10.2023 - 08.2024
Cashier, Supervisor, Waiter Captain & Juice Maker
Bait Al Mandi Restaurant
01.2019 - 01.2022
Juice Maker, Coffee Maker & Confectionery Maker
AL Shami Restaurant
01.2016 - 01.2019
Dining & Catering Service
Sodexo, JPMorgan Chase
01.2014 - 01.2015
Certificate - Hospitality Management Training
Bait Al Mandi
Food Safety and Hygiene - undefined
Al-Shami Restaurant
PUC - Commerce
Mangalore University
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