SAMIR SAIYED

Corporate Travel Consultant - Carlson Wagonlit Travel Oman (CWT)

*Working with Major Corporate Accounts (Baker Hughes, Nabors Drilling Intl, Oceaneering, and other know brands globally).
*Adherence to the Client Travel policies and completion of transaction as expected by the client.
*Handling data of client savings (realized and missed) of each transaction.
* Identify the best possible routing and generate revenue to the client.
* Understanding of the traveler needs and serve beyond their expectations.
* Mandating and utilizing the cross-sell opportunity on each transaction.
* Monitor VIP client’s travel performance and send weekly report to the program manager.
* Creating Client profiles and maintains the data up-to-date.
* Take responsibilities of completing all the transactions within agreed Service Level Agreement.
* Work during the weekend to learn and handle various clients of CWT
* Co-ordinate with internal customers for accounting, visa and holiday packages.
* Knowledge of handling government fares and constructing itinerary based on the allocated cost.
* Provide training to new peers about client and travel processes
* Preparing Average Budget fares through excel for all routings on quarterly basis
* Maintain and update profiles or STARS for corporate as well as customer travel.
* Ensure to compare invoices with genuine travel transactions to validate every Charges.

*This position was based in Muscat. Alshamel is a leading TMC, listed in Kuwait stock exchange with operations in 8 locations across 7 GCC countries.
• General Management role reporting to the operations Manager.
• Responsible for operations of clients like BP Oman, Halliburton and

Nabors Intl.(leading MNC’s in the region).
• Collaborate with Sales and account management teams based in

Kuwait for reconciliation on Monthly Basis.
• New client implementations, tailor make products and solutions for

each client.
• Meeting specific client requirements, i.e., provide end to end

solutions from travel planning, servicing, policy compliance, etc.
• Conducting periodic servicing reviews with customers
•Responsible for retail sales, servicing local sub-agencies and

surveying local market for new corporate clients.

* Had been posted to work in the PDO(Petrol Development Oman)

branch for a period of 3 months where I had handled all EU/US

travelers.

* Had been able to negotiate and get good group fares from various

airlines for our group travelers.

* Excellent working knowledge of Sabre, Amadeus & Galileo CRS.

* Attended several training programs and presentation held by various

airlines, which helped in my day-to-day work.

* In short span, had been able to get recognition for my agency as well

as myself in the market.

• Acted as a team leader in assisting staff on the retail counter and ticketing execution and providing feedback.
• Applied effective time management techniques to meet tight deadlines.
• Delivered services to customer locations within specific timeframes.
• Provided professional services and support in a dynamic work environment.
• Handled the tour package selling efficiently by selling various packages to clients as an appointed agent for DOT(Destinations Of The World)
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Strengthened communication skills through regular interactions with others.
• Excellent communication skills, both verbal and written.

• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Self-motivated, with a strong sense of personal responsibility.
• Managed multiple tasks in high-volume environment.
• Determined clients' needs and helped select appropriate Travel fulfilling requirements.
• Addressed guest complaints and resolved issues to promote satisfaction.
• Kept up-to-date Travel records and customer information in company systems to track client interests and preferences.

• Joined this reputed IATA agencyas a trainee, handling the domestic reservations for Retail and Corporate Sales.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend and holiday shifts.