Sami Al-Ghafri

• Conducted comprehensive testing procedures for the Woosol system, ensuring functionality, reliability, and user acceptance.
• Led requirements gathering sessions, collaborating closely with stakeholders to define system needs and specifications.
• Provided expert consultation and governance to external agencies utilizing the Woosol system, ensuring adherence to technical standards and best practices.
• Delivered technical support, resolving complex issues and optimizing system performance to meet organizational objectives.
• Engaged in system development initiatives, contributing to enhancements and customization efforts to improve overall system functionality and user experience.
• Executed rigorous testing protocols to identify and rectify software defects and ensure compatibility with system requirements.
• Contributed to the development phase by providing insights and feedback for continuous improvement of system features and capabilities.
• Collaborated with cross-functional teams to implement quality assurance processes and maintain high standards of software development practices.

• Spearhead the gathering and documentation of in-depth business requirements for various projects.
• Initiate projects from their inception, ensuring a clear understanding of business needs.
• Skillfully translate business requirements into clear and concise documentation.
• Manage project timelines with precision, adapting strategies based on project complexity.
• Collaborate effectively with cross-functional teams, fostering communication between business stakeholders and IT professionals.
• Proactively identify and address potential project roadblocks, ensuring timely resolution.
• Regularly review and refine project requirements to align with evolving business goals.
• Streamline communication channels between business owners and the IT team, facilitating a seamless workflow.
• Demonstrate adaptability in handling projects of varying complexities with a focus on successful and timely delivery.

• Requirement gathering from marketing/business team and designing product and Add-on based on the requirement.

• Done coordination with different stake holders to fulfill customer requirement.

• Responsible for implementation of various promotions and end to end testing.

• Handling customer complains related to charging, recharge for voice,data and SMS.

• Worked on PAM based promotions.

• Worked on recharge-based promotions

• Worked of various offer-based rating (offer driven rating), UC/UT etc.

• Involved in Day-to-Day Activity.

• Experience in Installation/Integration of SDP & AIR Nodes.

• Involved in Implementation of New features in Network.

• Worked on Offer Attribute.• Involved in Business configuration in AIR & SDP as a part of enhancement of existing product or implementing the new business requirement.

• Involved in deployment of new product in production System.

• Involved in Bug fix if it comes post go live.