SAMAH SALIM KHAMIS AL-SADI

• Develop and maintain relationships with allocated potential customers accounts across the assigned market by monitoring sales and negotiating orders to maximize revenue in accordance with pre-defined targets
  • Selling IT Solution including infrastructure across all verticals. IT infrastructure solution includes but not limited to datacentre solution, networking, site power, server and storage, backup solution, SW applications, Digitization, Cloud & virtualization solution, IT security, IT management and monitoring.
  • Preparing Technical & Commercial proposal for tenders, RFP, RFI and RFQ.
  • Responsible for the sales revenue and develop appropriate Channels, training and development.
  • Drive Marketing initiatives such as seminars, focus meeting and demand generation activities directly and through system integrators
  • Monitor and maximize own sales volume and distribution to meet or exceed annual targets.
  • Seek out competitor information, maintain knowledge of new developments in the marketplace and communicate information
  • Maintain a good understanding of customer needs and expectations and handles all customer complaints or concerns appropriately and in a timely manner to ensure customer satisfaction.
  • Submit weekly, monthly and as requested business reports to management, ensure optimum use of online tools and resources as advised by management
  • Coordinating with other product Business units to enlist support on specific Projects and develop specifications and Channels.

Member of tender committee for Census 2020
• Coordinating and monitoring project schedules, activities, logistics, budgets and expenditures.
• Organizing, attending and participating in stakeholder meetings. Documenting and following up on important actions and decisions
• Risks and Issues monitoring and control
• Support Project Management Office in eliminating blockers
• Management of Tenders and Projects Documents inlcuding legal paperwork, contracts, terms of agreement and correspondences with stakeholders.
• Provide support to Administrative, Financial and Technical teams during the preparation, solicitation and assessment of Hardware RFIs and RFP
• Managed the implementation of project labs (Blueprints, RFQ, Evaluation of Technical proposals, Implementation supervision and verification)
• Supervision on the implementation of Security and surveillance solutions (CCTV, Access control, Security Boxes and Doors)

• MSARTECH provides IT & Security solutions, Cloud computing, UPS Systems, Access Control System, CCTV Camera and Security Systems
• Specialized in Business Development, account management, project management and Sales of Total Turnkey Solutions that includes individual or a combination
• Extensive experience in developing and managing enterprise accounts
• An active listener, communicator, collaborator, team leader, with distilled skills in opportunity identification, revenue realization and relationship management
• Develop, implement, and manage sales planes and strategies
• Maximize customer satisfaction and optimizing revenue through services to business needs
• Consult with clients after sale to resolve problems and to provide ongoing support
• Performing strategy plans to meet the organization vision with extensive follow up to meet and exceed the set expectations
• Reporting to senior management on achievements, obstacles and progress against agreed plans
• Project control and monitoring to ensure delivery on time and to budget
• Responsibilities:
• Fully Responsible for the sales of my accounts list
• The achievement of sales targets of the division
• To create and develop new leads
• To ensure that the processes and procedures currently in place in the company are maintained and enhanced, where appropriate
• To build the company brand awareness in the market and to ensure that all our activities reflect company’s Mission
• Statement
• Develop and support new and existing partnerships.

• Mideast Data Systems (, Oman), a subsidiary of Midis Group with over 150 branches around the world in 30 different countries, provides IT solutions in collaboration with HP, CISCO, EMC, Computer Associates & Microsoft, Telecom and power
• JobTitle:ServiceDeliveryManager(HP-PPS)
• Customer Service manager ensuring need of customer’s satisfactions, aim is to provide excellent customer services
• My work at various levels from head office to the front end of the business and in most cases, will be:
• Servicing customers by planning and implementing call center strategies and operations, improving systems and processes, managing staff
• Helping to develop and implement a customer service policy for the entire organization
• Finding ways to measure customer satisfaction and improve services
• Managing a team of customer services and maintenance
• Handling the tasks of selling computer hardware and software as well as peripherals to government and corporate sectors and dealers
• Selling various types of brands like Hewlett Packard, Compaq and Apple parts
• Handled face-to-face enquiries from customers
• Providing help and advice to customers using organization's products or services
• Assisted with shipping schedules and delivery of merchandise goods and services
• Communicating courteously with customers by telephone, email, and face to face
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
• Keeping accurate records of discussions or correspondence with customers, for continued improvement
• Handle the tasks of explaining various computer products, conduct demonstrations and explain the benefits of the product
• Attended and scheduled sales meetings with sales representatives of different branches
• Analyzing statistics or other data to determine the level of customer service my organization is providing
• Producing written information for customers, offering full documentation
• Writing reports analyzing the customer service that organization provides
• Developing feedback or complaints procedures for customers to use
• Improving customer service procedures, policies and standards for my organization or department
• Meeting with other managers to discuss possible improvements to customer service
• Training and coaching staff to deliver a high standard of customer service
• Learning about my organization’s products or services and keeping up to date with changes
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

• User support and, on company supported computer applications and platforms
• Troubleshoot problems (Software and Hardware) and advise on the appropriate action
• Responsibilities:
• Installing and configuring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Talking clients through a series of actions, either face to face or over the telephone
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults
• Replacing computers parts as required
• Providing support, including procedural documentation
• Follow structured model’s instructions to repair a fault or set up a system
• Supporting roll-outs of new applications
• Setting up new users’ accounts and profiles and dealing with profile issues
• Responding within agreed time limits to call-outs
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritizing and managing multiple cases at one instance
• Rapidly establishing a good working relationship with customers and other professionals (e.g., software developers);
• Conducting electrical safety checks on computer equipment
• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Identify and escalate situations requiring urgent attention
• Track and route problems, requests and document resolutions
• Prepare activity reports
• Stay current with system information, changes and updates.