Samah Al Battashi
Summary
Learning professional with experience in developing and implementing effective educational programs. Strong focus on team collaboration and achieving measurable results. Skilled in curriculum development, instructional design, and leveraging technology for enhanced learning. Known for adaptability and reliability in dynamic environments.
Overview
14
14
years of professional experience
Work History
Learning Specialist
Petroleum Development Oman
04.2021 - Current
- Analyzed training effectiveness through feedback and performance metrics, refining curricula as needed.
- Led initiatives to integrate e-learning technologies into training programs for improved accessibility and engagement.
- Analyzed learner feedback to continuously improve educational content and delivery methods.
- Collaborated with cross-functional teams to ensure alignment of learning objectives with organizational goals.
- Built and maintained professional relationships with vendors and suppliers.
- Created engaging learning materials aligned with curriculum standards and specific learning objectives.
- Analyzed learner feedback to improve educational content and delivery methods.
- Continuously collaborate on projects or initiatives aimed at enhancing the overall quality of education provided. continuously
Graduate Development Programme Coordinator
Petroleum Development Oman
11.2017 - 03.2021
- Supports all aspects of GDP Operations from GDP Enrolment to GDP Exit.
- Dissemination of relevant GDP documentations to GDP Stakeholders.
- Conduct GDP On-boarding sessions for GDP Graduates.
- Ensure that Graduates sign-off GDP Development Agreements within the given period.
- Track and maintain overview of graduate progress and performance through the coordination with GDP Focal Points and or Coaches.
- Proactively alert graduates and their stakeholders on off-track development issues.
- Issue GDP progress tracking reports to Graduates and GDP Focal Points on a regular basis.
- Prepare GDP data as an input to GDP Business Plans and periodic KPIs updates.
- Assist graduates and relevant stakeholders in solving their problems using GDP Issue Resolving Process.
- Perform administration activities on the GDP Tracking Tools and trouble shoot any issues with the help of IT Help Desk.
- Maintain records of graduate competency assessments and GDP Certifications.
- Develop excellent business relation with graduates, their stakeholders and Learning & Development as well as People & Change colleagues.
- Ensure implementation of Best Practices for Lean Continuous Improvements aspects.
- Assist in construction, execution and updating of annual business and communication plans.
- Assist GDP Lead in the preparation of quarterly GDP Stakeholders engagements.
- Facilitate graduate movement plans honoring GDP frameworks, processes and policy.
- Proactively suggest pragmatic interventions required to bring slipped events on-track.
- Track GDP KPIs, analyze and prepare reports and presentations as and when required.
Senior Officer – Sadara Wealth Management
National Bank of Oman – Muzn Islamic Bank
07.2016 - 10.2017
- Increase the market share of the Muzn in the High-Net-worth Customer domain.
- To develop and build the Muzn wealth segment value proposition in coordination with the product and segment team.
- To develop and introduce products and services for the wealth segments and its sub segment in coordination with the product and segment team.
- To formulate and implement the marketing strategy for the wealth segment and any sub-segment.
- To achieve the assigned targets with respect to assets, liabilities, and fees.
- Manage all reporting requirements for the segment.
- Handle all initiatives relating to the segment as assigned.
- Always ensure compliance with sharia regulation and internal policies.
- Respond and seek solutions to all Wealth management related issues raised by customers or branches
- Process the customer transaction instructions for all products
Operation Officer Hafawa – Wealth Management
Meethaq Islamic Bank
05.2014 - 06.2016
- Coordinate and produce supporting assets including brochures and more
- Help others within the company deeply understand the needs of customer segment through internal presentations
- Develop targeted product or marketing campaigns based on the customer segment.
- Monitor and communicate sales reports related to this segment
- Handle and manage the relationship managers in different regions of this segment
- Plan and execute marketing initiatives on both traditional and digital platforms
- Develop and expand wealth management centers across Meethaq branches
- Track and follow up on all back-office issues with concerned departments on behalf of the Hafawa Wealth management
- Develops the concepts for, and monitors a cost effective Loyalty program for Hafawa Priority Banking segment based on business objectives such as channel migration, product usage and cross sell.
- Supervise and contribute to the ergonomics of the Hafawa Relationship Managers office with vendors
Relationship Manager Hafawa – Wealth Management
Meethaq Islamic Bank
11.2014 - 05.2015
- Improving the overall customer relationship, delivering reliable administrative support and customer service.
- Acknowledging customers promptly and treating them in a courteous manner.
- Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information.
- Maintaining a strong working knowledge of client portfolios / products with the company.
- Resolving customers’ queries within agreed authority.
- Producing file notes after any client meetings, summarizing any additional actions required, including follow-up calls.
- Contributing to the development of new products and services, based on customer feedback
Loan Processor – Consumer Lending
Bank Muscat
02.2014 - 11.2014
- Prepare appropriate lending documents and disclosures for all consumer loan types including, but not limited to, auto loans, credit cards, personal loans and other collateralized loan types.
- Must act as a liaison between Loan Center staff, Branch staff and membership to effectively and clearly explain loan conditions, requirements and documentation.
- Must advise members of the necessary requirements to expedite and fund the loan in a timely manner.
- Gather, interpret and analyze loan documents to ensure loan approval conditions are met.
- Analyze and record all incoming documents for compliance and loan eligibility.
- Verify and validate supporting income, assets and liabilities using credit reports, paystubs, bank statements and other forms of documentation.
- Anticipate potential obstacles in order to provide effective solutions and drive member loyalty.
- Provide instruction and guidance to branch staff on any special funding requirements as necessary.
- Keep supervisor informed of any unusual situations that may affect the efficient operation of the credit union or the department.
- Maintain knowledge of all credit union products and services including, but not limited to, loan products, deposit products, loan protection products and investment services.
Marketing Officer – Baituna
Bank Muscat
06.2013 - 02.2014
- Collect required documentation from applicants and follow up on missing items.
- Establish, maintain, and update files, databases, records, and/or other documents for recurring internal reports.
- Order credit reports, title reports.
- Attend to customers’ request of loan amendment within one business day.
- Compile documents for customer files and enter intakes to Data Management System for processing and assessment.
- Ensure customer privacy, security of files and appropriate staff access
- Prepare commitment letter(s), denial letter(s) and cancel files when necessary
- Process the documents received for each file, verifying the accuracy and completeness of each document.
Secretary to Assistant General Manager – Direct & Institutional Sales
Bank Muscat
09.2012 - 06.2013
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Coordinated meetings, prepared agendas, and documented minutes for executive discussions.
- Managed administrative tasks, ensuring efficient office operations and adherence to bank protocols.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained electronic filing systems and categorized documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Sales & Marketing Administrator
Al Mouj Golf
11.2011 - 09.2012
- Maintain various departmental logs (e.g., publicity, vouchers, film/photo shoots, information requests, show rounds, local purchases).
- Maintain a publication library to include a current copy of all of the popular publications.
- Maintain an up-to-date in-house image and artwork library.
- Assist in the upkeep of the Club’s Card Scan database.
- Compile press packs and photograph CDs, for use as and when required.
- Collaborate on regular updates of the Club’s website.
- Record and document customer feedback.
- Organize and coordinate prize distribution for Club competition winners.
- Be fully aware at all times of the Club’s current promotions.
- Assist in distributing press releases and event listings.
- Check published materials for accuracy and coordinate with the press when needed
- Generate monthly press and event coverage reports.
- Help organize press conferences.
- Assist in overseeing film and photo shoots.
- Assist in journalist show rounds.
- Build a strong relationship with Club members and members of the press through the use of good interpersonal skills and Club knowledge
Education
Bachelor of Science - Multimedia Technology
Middle East College
01.2017
Skills
- Teamwork
- Interpersonal skills
- Computer Skills
- Communication
- Task prioritization
- Decision-making
- Problem-solving abilities
- Collaboration
- Learning management systems
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Accomplishments
- Hafawa Priority Banking.
- Commercializing the Learning and Development Centre in PDO
- Eidad National Program
Timeline
Learning Specialist
Petroleum Development Oman
04.2021 - Current
Graduate Development Programme Coordinator
Petroleum Development Oman
11.2017 - 03.2021
Senior Officer – Sadara Wealth Management
National Bank of Oman – Muzn Islamic Bank
07.2016 - 10.2017
Relationship Manager Hafawa – Wealth Management
Meethaq Islamic Bank
11.2014 - 05.2015
Operation Officer Hafawa – Wealth Management
Meethaq Islamic Bank
05.2014 - 06.2016
Loan Processor – Consumer Lending
Bank Muscat
02.2014 - 11.2014
Marketing Officer – Baituna
Bank Muscat
06.2013 - 02.2014
Secretary to Assistant General Manager – Direct & Institutional Sales
Bank Muscat
09.2012 - 06.2013
Sales & Marketing Administrator
Al Mouj Golf
11.2011 - 09.2012
Bachelor of Science - Multimedia Technology
Middle East College
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