Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
References
Hobbies and interests
References
Generic

Salman Alnhdi

Muscat

Summary

Bilingual (English/Arabic) Customer Service Representative with over 10 years of experience dedicated to maximizing skills and contributing to organizational objectives. Proven expertise in managing inbound and outbound calls, effectively resolving customer issues, and delivering comprehensive product information. Highly skilled in utilizing CRM systems to maintain customer satisfaction while thriving in fast-paced environments. Recognized for maintaining composure under pressure, complemented by strong communication and problem-solving abilities.

Overview

1
1
Language
1
1
Certificate
13
13
years of professional experience

Work History

CUSTOMER SERVICE OFFICER

Dhofar International Development & Investment Co. SAOG (DIDIC)
10.2015 - Current
  • Customer through telephone, e-mail and face to face mode Suit -
  • Responded promptly and accurately to customer inquiries
  • Resolved all customer issues in their best interest
  • Obtained and evaluated all relevant information to support customer issues
  • Ensured customer retention through regular contacts
  • Managed and updated customerʼs accounts eciently

CALL CENTER OPERATOR

Infolin Company.
05.2013 - 06.2014
  • Responsibilities :
  • Answer incoming calls and respond to customerʼs emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software

Education

BACHELOR FOR BUSINESS ADMINISTRATION -

GULF COLLEGE. MCT
2018

Skills

  • Customer support and complaint handling
    to acquire new skills Creative thinking
    with the aim of developing work The skill
    of leading teamwork collaboratively Your
    goal is to develop for the better A love of
    learning, a curious mind and a desire to
    always acquire new skills
  • Billing inquiry resolution
  • Customer communications
  • Quality Control
  • Online customer service
  • Keyboard typing speed
  • Customer billing queries
  • Excellent communication
  • Customer complaint management
  • Customer relationship
  • Email writing
  • Customer Service

Certification

1.CAPITAL ACADEMY CERTIFICATE OF EXCELLENCE

Awarded great achieve in english online course

2. Information Technology Authority Certificate of skills the intransitive to use a computer

3. Atgan certificate from the Office for professional customer dealing services

Languages

ARABIC & ENGLISH | Advanced
Proficient
C2

Timeline

CUSTOMER SERVICE OFFICER

Dhofar International Development & Investment Co. SAOG (DIDIC)
10.2015 - Current

CALL CENTER OPERATOR

Infolin Company.
05.2013 - 06.2014

BACHELOR FOR BUSINESS ADMINISTRATION -

GULF COLLEGE. MCT

References

AVAILBLE UPON REQUST

Hobbies and interests

.REDAING

.SUWIMING

.SPORTS

References

AVAILBLE UPON REQUST
Salman Alnhdi