
Bilingual (English/Arabic) Customer Service Representative with over 10 years of experience dedicated to maximizing skills and contributing to organizational objectives. Proven expertise in managing inbound and outbound calls, effectively resolving customer issues, and delivering comprehensive product information. Highly skilled in utilizing CRM systems to maintain customer satisfaction while thriving in fast-paced environments. Recognized for maintaining composure under pressure, complemented by strong communication and problem-solving abilities.
1.CAPITAL ACADEMY CERTIFICATE OF EXCELLENCE
Awarded great achieve in english online course
2. Information Technology Authority Certificate of skills the intransitive to use a computer
3. Atgan certificate from the Office for professional customer dealing services
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