SALIM MOHAMED AHMED ALRIYAMI
Oman
Summary
Motivated and experienced IT and Telecommunications Technician with over 7 years of experience in network infrastructure, system maintenance, and technical support. Proven track record in implementing and managing communication systems, maintaining network reliability, and ensuring compliance with HSE standards. Committed to delivering quality service and exceeding performance expectations in challenging environments.
Overview
10
10
years of professional experience
Work History
Network Engineer
Hayat Communications
10.2024 - Current
Network Technician
Global Computer Service – Oman
06.2023 - 10.2024
- Maintained and supported computer, network, and telecommunication infrastructure across client locations in line with agreed SLAs and KPIs.
- Conducted regular network performance checks to ensure high availability, proactively identifying and resolving faults 24/7.
- Performed preventive and corrective maintenance on networking hardware and software to minimize outages and maintain service continuity.
- Implemented infrastructure changes and upgrades based on authorized change requests, contributing to continuous service improvement.
- Managed technical support for users across multiple locations, including issue escalation via ticketing systems.
- Installed, configured, and troubleshot LAN/WAN, telephony systems, and customer premise equipment (CPE).
- Maintained essential spare parts stock and documented all network configurations and maintenance activities for audit readiness.
- Coordinated with vendors and third-party contractors to ensure smooth operations and customer satisfaction.
- Participated in internal HSE programs, adhering to safety protocols and contributing to daily Toolbox meetings with IDCO5Q.
- Supported emergency communications and participated in system audits and crisis response simulations.
Project Coordinator
Global Computer Service ( Oman Broad Band )
08.2017 - 06.2023
- Oversaw daily operations and service provision of broadband network infrastructure, ensuring compliance with SLAs and quality standards across assigned PDO sites.
- Monitored network performance, coordinated change implementation, and managed issue resolution in line with 24/7 service availability goals.
- Approved contract variations in collaboration with SMEs, maintaining alignment with service delivery requirements and minimizing operational disruptions.
- Administered the OBB user database and ensured system records were consistently updated and accurate for reporting and audit purposes.
- Trained and coached SMEs on technical procedures, HSE protocols, and change management processes to maintain a consistent level of service.
- Conducted preventive and corrective maintenance scheduling while overseeing ICT asset and spare part inventory to reduce downtime.
- Led invoicing and documentation related to task completion, performance metrics, and resource utilization.
- Supported emergency response operations, contributed to audits, and participated in daily Toolbox meeting and monthly HSE meetings.
- Provided coordination between technical teams, contractors, and vendors to ensure service continuity and customer satisfaction.
- Recommended process improvements to enhance workplace safety, reduce hazards, and optimize technical workflows.
Technical Record
Global Computer Service ( OMAN AIR)
08.2015 - 08.2017
- Managed and digitized technical documentation for aircraft systems, ensuring data accuracy, compliance, and timely availability to support operational continuity.
- Performed aircraft data analysis using AMOS (Analysis of Moments Structures) database to assist in maintenance planning and performance reviews.
- Generated daily, weekly, and monthly KPI reports for aircraft performance, aligning with regulatory and operational performance targets.
- Maintained precise scheduling records for aircraft departure and arrival, supporting time-sensitive operations.
- Monitored and managed inventory of aircraft assets and spare parts, ensuring stock availability for critical tasks.
- Researched and resolved data inconsistencies, escalating issues when necessary and supporting audits and inspections.
- Collaborated with cross-functional technical teams to support documentation needs for aircraft maintenance and operational readiness.
- Followed strict aviation compliance procedures, reinforcing attention to detail and process discipline relevant in Oil & Gas environments.
Education
Bachelor of Science -
Middle East College
Muscat, Oman 12-2021
Diploma in Information Technology (General)
Higher College Of Technology
Muscat, Oman 12-2015
Skills
- Network Installation & Maintenance
- Preventive & Corrective Maintenance
- Performance Indicator Monitoring (KPI)
- Customer Service & Technical Support
- HSE Compliance & Documentation
- Spare Parts & Inventory Management
- Change Management & Troubleshooting
- SLA & Service Delivery Coordination
- Emergency Response Systems
- Team Coordination & Vendor Interaction
Timeline
Network Engineer
Hayat Communications
10.2024 - Current
Network Technician
Global Computer Service – Oman
06.2023 - 10.2024
Project Coordinator
Global Computer Service ( Oman Broad Band )
08.2017 - 06.2023
Technical Record
Global Computer Service ( OMAN AIR)
08.2015 - 08.2017
Bachelor of Science -
Middle East College
Diploma in Information Technology (General)
Higher College Of Technology
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