Saleh Al Shuaili

• Ensured timely delivery by maintaining excellent knowledge of local area routes.
• Provided exceptional customer service to ensure repeat business.
• Followed strict time schedules to guarantee prompt delivery.
• Follow up project in IT field from A to Z and ensure it delivered in right time with right deliverables

- Advice Managers and other staff on a wide range of policy and procedures, contract procedures rule and issues related to It policies and procedures to be followed

- Review and maintains all IT system development and release management process, deployment and change request process and polices

- Practice, advice, communicate and support teams with all new or old polices and procedures in order to inline with Omantel IT Policy

- contribute to the service plan for business support by advising and doing visibility check for a given requirement

- Assist Sales team to activate services to corporate customers such as ( leased lines, Internet leased lines, MPLS, ISDN PRI, CPN, Nama ….etc)

- Develop staff skills

- Lead the department to achieve its KPI

- Develop service’s activation process and procedure

- Arrange with network units to activate the services

- Keep customers updated regarding their requests

- Preparing Statistics and reports to higher management regarding service activation

• Improved team productivity by implementing effective organisational strategies.
• Streamlined departmental procedures for increased efficiency.
• Boosted morale with regular team-building exercises.
• Developed new training programmes to enhance employee skills.
• Meeting the customers and solve their problems

- Fixing any bugs or fault related to Omantel’s Servers

- Managing Users Accounts

- Configuring New Devices

- Managing File System

- Scheduling System –Related Jobs

- Managing Print Services

- Managing Backup and Recovery

- Managing Disaster Recovery