Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saleh Al-Gatrifi

Muscat

Summary

Dynamic Duty Manager with a proven track record at Alila Jabal Akhdar, excelling in operational oversight and staff training. Leveraged strong leadership to enhance guest relations and service efficiency, achieving a notable increase in guest satisfaction. Skilled in process optimization and employee engagement, fostering a motivated and high-performing team.


Overview

8
8
years of professional experience

Work History

Duty Manager

Alila Jabal Akhdar
07.2025 - Current
  • Initiated plans to improve guest relations, quality standards, and service efficiency.
  • Responded to guest concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Oversaw daily hotel operations, ensuring seamless coordination across all departments to deliver exceptional guest experiences in alignment with Hyatt brand standards.
  • Supervised and motivated frontline staff during shifts, ensuring adherence to Hyatt’s service protocols and maintaining team morale.

Front Office Supervisor

Alila Jabal Akhdar
04.2022 - 07.2025
  • Coached employees through day-to-day work and complex problems.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Created, prepared, and delivered reports to various departments.

Front Desk Agent

Alila Jabal Akhdar
04.2021 - 04.2022
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted visitors and guests upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Passenger Service Agent

Swissport, Oman
02.2018 - 03.2021
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Oversaw ticketing, gate and ramp services.

Education

Diploma - Human Recourses Managment

Nizwa College of Technology
Nizwa
01-2017

Skills

  • Process updates
  • Operational oversight
  • Staff training and development
  • Process optimization
  • Strong leadership
  • Employee engagement
  • Time management

Languages

English
Professional Working
Arabic
Native or Bilingual

Timeline

Duty Manager

Alila Jabal Akhdar
07.2025 - Current

Front Office Supervisor

Alila Jabal Akhdar
04.2022 - 07.2025

Front Desk Agent

Alila Jabal Akhdar
04.2021 - 04.2022

Passenger Service Agent

Swissport, Oman
02.2018 - 03.2021

Diploma - Human Recourses Managment

Nizwa College of Technology

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Saleh Al-Gatrifi