Saima Khan
Bhopal
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
15
15
years of professional experience
Work History
CABIN ATTENDANT - PGC
OMAN AIR
10.2014 - Current
- Responsible for ensuring checks were carried out thoroughly before and after flight
- Responsible for safety and comfort of passengers throughout flight
- Responsible and trained to deal with Security and emergencies Contributing positively, ensuring all are working together, providing best services to guests
- Attending regular Training to improve Safety procedures & Standards
- Helping as much as possible with any queries or concerns of passengers.
FRONT OFFICE CUM ADMINISTRATOR
DS CLASSES GROUP - BHOPAL
12.2011 - 04.2012
- Managing front desk operations
- Managing administration work and accounts
- Inbound and outbound calls for admission queries
- Maintain office correspondence, data entry & filing.
CUSTOMER SERVICES OFFICER
BHOPAL INTERNATIONAL AIRPORTS (NAS AIR / AIR INDIA) - BHOPAL
03.2009 - 03.2010
- Passenger Profiling and document checks
- Preparation of boarding pass for passengers
- Doing custom clearance for passengers
- Luggage handling.
Education
Frank Finn Institute
BhopalSkills
- Excellent supervisory and communication skills
- Extremely motivated and resourceful with positive outlook
- Strong leadership quality and assertiveness
- Comprehensive knowledge of safety procedures and equipment's
- Excellent customer services and interpersonal skills
- Highly motivated personality
- Fast learner and able to perform under pressure
- Good team player , hardworking, punctual and honest
- MS OFFICE
- Galileo Software for Computer Reservation System (CRS)
- Fidelio software for Property Management System (PMS)
Accomplishments
- Won Title of Miss Frank Finn Competition 2010
- Won Prizes in debate Competitions.
- Participated in various dance oriented cultural events
Languages
English
Arabic
Hindi
Urdu
Professional Highlights
- 12 + years total experience
- 7+ years Cabin Crew experience
- 7+ years GCC experience
- 10+ years customer service experience
Personal Information
- Height: 163 cm
- Weight: 56 kg
- Passport Number: W5875348
- Father's Name: Late Anwar Mansoor
- Date of Birth: 03/07/92
- Nationality: Indian
- Marital Status: Single
Academic Qualification
- Bachelor Of Commerce -B Com, Unique College - Barkatullah University, Bhopal 2013
- Higher Secondary School Certification Examination (10 + 2) - M.P. Board 2008
- High School Certificate Examination - Little Angels HS School - M.P.BOARD 2006
Passport Valid Until
02/11/32
Extracurricular Activities
Won Title of Miss Frank Finn Competition 2010 Won Prizes in debate Competitions. Participated in various dance oriented cultural events
Disclaimer
I do hereby declare that all the information given in this document is accurate and true to the best of my knowledge and belief.
Timeline
CABIN ATTENDANT - PGC
OMAN AIR
10.2014 - Current
FRONT OFFICE CUM ADMINISTRATOR
DS CLASSES GROUP - BHOPAL
12.2011 - 04.2012
CUSTOMER SERVICES OFFICER
BHOPAL INTERNATIONAL AIRPORTS (NAS AIR / AIR INDIA) - BHOPAL
03.2009 - 03.2010
Frank Finn Institute
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