Said Al Sawafi
Account Relationship Manager
Sultanate of Oman
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Language
Work History
Account Relationship Manager
Bank Muscat
7 2020 - Current
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Collaborated with cross-functional teams to identify and address customer needs.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented sales strategies to increase profits.
- Ensured compliance with regulatory requirements by meticulously reviewing documents and conducting thorough background checks on prospective clients.
- Updated internal policies and procedures related to account opening in accordance with evolving regulatory requirements, minimizing risk exposure for institution.
- Boosted digital adoption rates with comprehensive user education on various online banking features.
- Participated in ongoing training programs aimed at enhancing customer service skills and staying current on evolving industry standards.
Assistant Manager
INDEPENDENT LEARNING CENTER
2019.01 - 2019.12
- Mentored team members to enhance professional development and accountability in workplace.
- Established performance goals for students and provided feedback on methods for reaching those milestones.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created students schedules to align coverage with forecasted demands.
Trainer
BANK NIZWA
2018.01 - 2018.12
- I have trained in Al-Mabaila Branch building in customer service and bank products marketing
- I gained the knowledge of how to deal with business owners and how to attract new customers to the bank
- I also engaged with Bank management at first hand and dealt a lot with understanding customer's needs.
- Supported productivity increase and business growth through new hire training and mentoring.
- Educated clients on proper use of products and systems.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Education
Bachelor of Science - BACHELOR OF SCIENCE IN MARKETING
SULTAN QABOOS UNIVERSITY
OMAN 2013.05 - 2019.05
Skills
Strategic planning
Sales expertise
Revenue Generation
Customer Relations
Systems and software programs
AWAERDS
- Top performance 2020-2023
- Winner of the Najoom competition for 2022
- Volunteer of community services and charity
Certifications & Courses
- Najahi program from DISSEMINARE CONSULYIG
- Social marketing online courses
References
Awadh Issa Al Ajmi
Business Development Manager
Awadhi@bankmuscat.com
+968 99516238
Timeline
Assistant Manager
INDEPENDENT LEARNING CENTER
2019.01 - 2019.12
Trainer
BANK NIZWA
2018.01 - 2018.12
Bachelor of Science - BACHELOR OF SCIENCE IN MARKETING
SULTAN QABOOS UNIVERSITY
2013.05 - 2019.05
Account Relationship Manager
Bank Muscat
7 2020 - Current
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