Said Al Arimi
Jalan Bani Bu Ali,Oman
Summary
Accomplished professional with extensive expertise in hotel inventory management, customer relations, and social media engagement. Demonstrates proficiency in Bright HR, marketing campaign execution, and technology integration. Adept at strategic planning, revenue management, and financial reporting. Known for exceptional guest service excellence and staff motivation. Career goal includes leveraging business acumen and risk management skills to drive hospitality success.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work history
Hotel manager
Omran Group
Jalan Bani Bu Ali, Oman
2019.05 - Current
- Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
- Managed hotel restaurant operations, elevated dining experience.
- Facilitated team meetings, promoting open communication and collaboration.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Established effective communication channels between departments for seamless operation.
- Responded to customer concerns with speed and knowledge, delivering professional, personalized service.
Operations manager
Omran Group, Ras al jinz Turtles Reserve
Sur, Southeastern Governorate
2017.05 - 2019.07
- Created a collaborative work environment for positive team dynamics.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Managed inventory efficiently to minimize stockouts and overstock situations.
- Oversaw facility maintenance and allocated needed resources to meet standards.
External Affairs Officer
Omran Group, Ras Aljinz Turtles Reserve
Sur, Southeastern Governorate
2015.10 - 2017.05
- Prevented cross-contamination by sanitising utensils and surfaces.
- Forecasted sales trends to plan team resourcing.
- Conducted research and gathered information from multiple sources to present clear results.
- Engaged with stakeholders to build relationships and brand awareness.
Guiding Department Supervisor
Omran Group, Ras Aljinz Turtles Reserve
Sur, Southeastern Governorate
2008.05 - 2015.10
Education
Bachelor of Arts - Tourism Operations Management
Sultan Qaboos University
Muscat / Oman 2000.09 - 2007.10
Professional Development Program - Hospitality Leadership Development Program
Emirates Academy of Hospitality Management
Dubai / UAE 2024.01 - 2024.12
Skills
- Hotel inventory management
- Inventory management
- Customer relations
- Social media engagement
- Bright HR
- Marketing campaign execution
- Computer literacy
- Emotional intelligence
- Technology integration
- Property maintenance understanding
- Business acumen
- Staff motivation
- Risk Management
- Funds and budget management
- Guest service excellence
- Strategic planning
- Hospitality
- Revenue Management
- Financial reporting
Languages
Arabic & English
Fluent
French
Intermediate
Timeline
Professional Development Program - Hospitality Leadership Development Program
Emirates Academy of Hospitality Management
2024.01 - 2024.12
Hotel manager
Omran Group
2019.05 - Current
Operations manager
Omran Group, Ras al jinz Turtles Reserve
2017.05 - 2019.07
External Affairs Officer
Omran Group, Ras Aljinz Turtles Reserve
2015.10 - 2017.05
Guiding Department Supervisor
Omran Group, Ras Aljinz Turtles Reserve
2008.05 - 2015.10
Bachelor of Arts - Tourism Operations Management
Sultan Qaboos University
2000.09 - 2007.10