Sahaya Melvin.S
Salalah,Oman
Summary
A dedicated professional with expertise in communication and interpersonal skills, complemented by a strong knowledge of relevant product and service information. Demonstrates outstanding customer service and care, with proven abilities in conflict resolution and problem-solving. Excels in attention to detail, multi-tasking, and working under pressure, while effectively utilising sales and upselling skills to drive business success. Committed to leveraging these competencies to achieve career advancement within customer-focused roles.
Overview
10
10
years of professional experience
Work history
Assistant Center Manager
Opal Marketing LLC, Precision Tune Autocare, Multi Brand Cars
Salalah, Oman
2023.05 - Current
- Greeted customers, listened to requests, estimated costs, verified insurance, conducted inspections, and test drove cars to ensure customer satisfaction.
- Planned effectively to achieve monthly targets through strategic resource allocation.
- Collaborated with team members to achieve target results.
- Arranged parts from vendors and monitored technician jobs to streamline service operations.
Service Advisor
Saud Bhawan Automotive LLC, Toyota Dealer
Muscat, Oman
2019.10 - 2022.10
- Greeted customers, listened to requests, scheduled appointments, estimated costs, upsold and cross-sold services, verified insurance, conducted inspections, and test drove cars to enhance customer satisfaction and retention.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Communicated well with workshop, parts and valeting teams to maintain smooth servicing operations.
- Built exceptional customer satisfaction by delivering friendly service.
Senior Service Advisor
Platinum Motors Pvt Ltd, Multi Brand Cars
Chennai, Tamil Nadu
2018.09 - 2019.09
- Greeting customers, listening to requests, estimating costs, Upselling & Cross-selling, verifying insurance, conducting inspections, and test driving cars.
- And arranging parts from the vendors, Monitoring technician jobs
- Processed work orders, invoices, and payments accurately, maintaining financial integrity.
- Established strong relationships with vehicle manufacturers, staying informed about recalls and technical updates.
- Conducted periodic inventory checks, maintaining optimal levels of essential service parts and supplies.
Service Advisor
Derik Motors Pvt Ltd, Hyundai Dealer
Nagercoil, Tamil Nadu
2016.06 - 2018.07
- Greeted customers and listened to requests, upsold and cross-sold services, scheduled appointments, estimated costs, verified insurance, conducted inspections, and test drove cars to ensure customer satisfaction.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Communicated well with workshop, parts and valeting teams to maintain smooth servicing operations.
- Built exceptional customer satisfaction by delivering friendly service.
Education
Diploma - Mechanical Engineering
Morning Star Polytechnic College
Nagercoil, Tamil NaduSkills
- Communication and Interpersonal Skills
- Knowledge of Relevant Product and Service Information
- Conflict Resolution
- Outstanding Customer Service and Customer Care
- Ability to Problem-Solve
- Attention to Detail
- Ability to Multi-task and Work Under Pressure
- Sales and Upselling Skills
LANGUAGES
English
Hindi
Tamil
Arabic
Malayalam
Timeline
Assistant Center Manager
Opal Marketing LLC, Precision Tune Autocare, Multi Brand Cars
2023.05 - Current
Service Advisor
Saud Bhawan Automotive LLC, Toyota Dealer
2019.10 - 2022.10
Senior Service Advisor
Platinum Motors Pvt Ltd, Multi Brand Cars
2018.09 - 2019.09
Service Advisor
Derik Motors Pvt Ltd, Hyundai Dealer
2016.06 - 2018.07
Diploma - Mechanical Engineering
Morning Star Polytechnic College