Safa'a Ali

• Guided leaders and employees on company policies, programs, benefits and salary administration.Recruitment Management, Employee Relations, Government Transactions Management, Invoice and Review Management, Project Management and Client Coordination, Legal Compliance, Required Skills, Monitoring Purchase Orders, Banking Operations, Coordination with the Accountant, Cash Flow Management, Monitoring Liabilities and Payments
  Handling position of executive manager during annual leave.

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Managed employee disputes by employing conflict resolution techniques.
• Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
• Guided leaders and employees on company policies, programs, benefits and salary administration.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Collaborated with team members to achieve target results.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used coordination and planning skills to achieve results according to schedule.
• Developed and maintained courteous and effective working relationships.
• Worked flexible hours across night, weekend and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.
• Created plans and communicated deadlines to complete projects on time.
• Led projects and analyzed data to identify opportunities for improvement.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Identified issues, analyzed information and provided solutions to problems.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Gathered data about course success and participant experiences to help with future course planning.
• Liaised between trainers and course participants.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars.
• Worked with central management to identify, plan, align and address training needs.
• Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
• Coordinated travel arrangements for trainers.
• Compiled training handbook and related course materials.
• Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
• Created reports and provided administrative support of training systems and databases such as Oracle, Relias and SharePoint.

• Used accounting software to prepare weekly and monthly financial reports.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
• Communicated with suppliers to reconcile invoice payments.

• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Participated in team-building activities to enhance working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Delivered services to customer locations within specific timeframes.