Saeed Aburaida
Muscat
Summary
Highly skilled and motivated with over a decade of valuable experience in monitoring project performance to ensure company success. Adept at receiving and monitoring data from multiple data streams, including Access, SQL, and Excel data sources. Knowledgeable in the user interface, testing, and debugging processes. Accustomed to handling IT support, managing IT projects, and supporting various engineering departments with IT tools and applications. Professional IT leader prepared for this role. Demonstrates strong focus on team collaboration and driving results. Adaptable with expertise in network management, cybersecurity, and systems optimization. Known for reliability and problem-solving in dynamic environments. Diligent Desired Position with proven track record in managing IT infrastructure and leading cross-functional teams. Successfully implemented technology solutions that improved operational efficiency. Demonstrated expertise in project management and strategic planning.
Overview
12
12
years of professional experience
Work History
IT Manager
Muna Noor International Group
03.2020 - Current
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Oversaw daily performance of computer systems and immediately responded to Type issues to keep network up and running.
- Customized and repaired technology based on staff requests.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
IT Engineer
Techna Oman
12.2012 - Current
- Ensure confidentiality of information and network data while maintaining network security by developing network access and performing evaluations
- Provide expert assistance to network users regarding troubleshooting and procedures and advise staff on effective utilization of existing network resources and tools
- Analyze network components to identify beneficial improvements to ensure optimal network performance
- Plan and develop comprehensive policies and procedures for computer operations, resulting in enhanced system efficiency and productivity
- Deliver exceptional customer service through phone calls, emails, and internet chats
- Provide technical support for configuration, installation, and maintenance of systems, ensuring uninterrupted network functionality
- PROJECTS
- Oman Airport Storage System
- Successfully executed the installation and configuration of Quantum Scalar i6 storage device in two airports
- Muscat and Salalah, as part of the Oman Airport Project in May 2022
- Played a key role in expanding data storage capacity, ensuring the airports' critical data is securely stored and easily accessible
- Collaborated with airport authorities and stakeholders to design and implement the storage system within the project timeline and budget
- Conducted thorough testing and troubleshooting of the storage system to ensure optimal performance and minimal downtime
- Provided comprehensive training to the airport IT team and end-users to ensure seamless adoption and operation of the new storage system
- Created documentation and reports to keep stakeholders informed of project progress and outcomes, providing insights and recommendations for future improvements
Education
BSc. - Telecommunications Engineering
Future University
Skills
- Vendor Management Cost Accounting IT Security
- Ability to Work in a Team Computer Networking Active Directory
- Microsoft Excel Windows OS, MS Office suite DNS
- CCTV IP Phones Troubleshooting
- Network Administration
- IT Asset Management
- Technical Troubleshooting
- Team Development
- Application support
- IT Procurement
- Team Collaboration
- IT Compliance
- Disaster Recovery
- Operating system management
- IT Budgeting
- Quality Assurance
- Enterprise Architecture
- Mobile Technologies
- Documentation And Reporting
- Information confidentiality
- IT service management
- Local access network planning
- Technical support scheduling
- Digital solutions
- Multitasking
- User Support
- Teamwork and Collaboration
- Project Coordination
- Project Leadership
- Project Planning
Timeline
IT Manager
Muna Noor International Group
03.2020 - Current
IT Engineer
Techna Oman
12.2012 - Current
BSc. - Telecommunications Engineering
Future University