Sachin Patel
Dubai,United Arab Emirates
Summary
Experienced professional in operations and customer service. Skilled in handling complaints, managing shifts, and working under pressure while following rules. Good at delivery operations, route planning, and basic vehicle knowledge. Strong communication and teamwork, focused on providing quality service and following instructions carefully.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
Work history
Delivery associate
Amazon
Dubai, United Arab Emirates
10.2025 - Current
- Safely deliver a high volume of packages to residential and commercial customers, ensuring they arrive on time and in good condition.
- Assisted in inventory management for streamlined operations.
- Handled customer queries for improved satisfaction.
- Communicated with dispatch team to resolve issues promptly.
- Maintained vehicle cleanliness to uphold company standards.
- Recorded delivery information accurately, minimizing disputes or discrepancies.
- Navigate busy city traffic, pedestrians, and challenging apartment deliveries efficiently.
- Perform daily routine inspections and basic maintenance checks to ensure the e-bike is safe to operate.
- Utilize the Amazon Flex app for navigation, delivery tracking, and communicating with dispatchers.
- Adhere to all traffic laws, wear required safety gear, and represent Amazon in a professional manner.
- Worked flexible hours including weekends and holidays for business continuity.
Managing and Running Cloud Brands
Bombe Chulli Restaurant
Dubai, United Arab Emirates
07.2022 - 10.2024
- Ensuring every delivery order is dispatched within the target in store time.
- Ensure that all products are delivered in the correct quantities, on time, and in accordance with any specific brand-name requirements or customer requirement.
- Communicate clearly with kitchen team, drivers, delivery teams, and external partners to ensure timely and accurate product dispatch.
- Address any customer inquiries or issues regarding their deliveries, including delays or product issues.
- Resolve any dispatch-related problems, including missing or damaged items.
- Ensure customer satisfaction by ensuring deliveries are accurate and timely.
- Track inventory levels for products in the kitchen, ensuring that sufficient stock is available to meet business needs.
Senior Dispatcher & Cashier
Moti Mahal Deluxe
Gurugram
01.2020 - 06.2022
Delivery Boy
Swiggy
Gurugram
12.2017 - 03.2019
Dispatcher / Cashier / Delivery Boy
Dominos
Gurugram
08.2016 - 02.2018
Education
Bachelor Of Science (B.S.C) -
Kanpur University
Skills
- Operations Management
- Customer Engagement
- Complaint Resolution
- Shift Management
- Regulatory Compliance
- Aggregators Delivery Operations
- Exceptional networking skills
- Ability to work under pressure and multi-task
- Ability to follow instructions and deliver quality results
- Customer Service and Communication
- Navigation and Route Planning
- Vehicle maintenance basics
- Understanding of transport regulations
Languages
English
Beginner
Hindi
Native
Additional information
Has UAE Bike Driver License
Timeline
Delivery associate
Amazon
10.2025 - Current
Managing and Running Cloud Brands
Bombe Chulli Restaurant
07.2022 - 10.2024
Senior Dispatcher & Cashier
Moti Mahal Deluxe
01.2020 - 06.2022
Delivery Boy
Swiggy
12.2017 - 03.2019
Dispatcher / Cashier / Delivery Boy
Dominos
08.2016 - 02.2018
Bachelor Of Science (B.S.C) -
Kanpur University