SACHIN MAAN
Travel Retail Professional
Muscat,Oman
Summary
- RETAIL PROFESSIONAL Over 12 years of international and national experience in the travel Retail Industry and Hospitality Industry with an established record of decision making, customer services, branding, promotion, cash handling and overall support functions, particularly strong in attaining goals, cost control, and building strong customer relationships to ensure repeat and referral business.
- Strong background in operations, cash handling, public relations, business development, branding, promotion, training, general administration, human resource management and customer relations.
- Demonstrated capabilities in evolving innovative sales and promotional strategies, training and development, and team management.
- An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, build productive relationships, resolve complex issues and win customer loyalty.
- Systematic, organized and hardworking team player with an analytical and creative bent of mind, determined to be a part of a growth-oriented organization.
- Ability to meet tough targets and impact the company's revenues directly.
- Ability to handle high pressure job with stringent deadlines.
- Adroit in written & oral communication skills with in-depth understanding of relevant concepts.
- Capable of maintaining very high standards and lead on own initiative.
- Excellent interpersonal skills with ability to effectively deal with department heads, guests & team members.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Brand Ambassador Team Lead Pernod Ricard
Muscat Duty Free Services, Pernod Ricard, Aer Rianta International and Oman Air
Muscat , Oman
2016.03 - Current
- A joint venture of Aer Rianta International and Oman Air), Muscat international Airport, Oman, Mar'19- still working.
- Training and development to staff by abridging them with current knowledge about wines and spirits.
- Handling customer's feedback/complaints and resolving them optimally using the exceptional hospitality experience.
- Ensure high standards of personal presentation and grooming.
- Operations: Manage the operations for Habanos (2016-2018)the Duty-free stores at the international airport including stores.
- Including maintenance of the store and handling client escalations.
- Duties include stock management, Marketing & Sales, business development and other operational and personal aspects pertaining to the smooth functioning of the store.
- Manpower management includes handling a team of 8. 4 cigar specialists at the lounge and 4 Pernod Ricard BA's and reviewing them on the parameters of performance, hygiene, customer interaction, training & development.
- Maintain a complete inventory of stock as per the requirement of customs act and company's policies and procedures.
- Controlling merchandise- Designing Merchandise control plan in terms of reordering Merchandises, Receiving and Tagging, periodic physical check.
- Visual Merchandise- Maintaining store Ambience keeping in mind the Brand Image and target customer profile and display of techniques such as visibility curve and visual communications.
- Preventing inventory losses- Reducing Inventory Losses, which occur through employee theft, shoplifting, maintenance of inaccurate records etc.
Brand Ambassador
Pernod Ricard, Delhi Duty Free Services, Aer Rianta International and GMR, IGI Airport,
New Delhi, India , New Delhi
2014.02 - 2016.02
Sales Consultant
Delhi Duty Free Services, Aer Rianta International and GMR, IGI Airport
New Delhi, India
2013.02 - 2014.02
- Sales-Cash Handling with 16 Different currencies.
Bartender
Maharaja Restaurant
Birmingham, UK
2011.07 - 2012.09
Guest Service Associate
Hotel ITC Sheraton New Delhi
2008.11 - 2010.12
Assistant Steward
Radisson Hotel
2007.11 - 2008.11
- ITC Hotel Maurya Sheraton & Towers, New Delhi 6 Months Industrial Training.
Education
MBA - Marketing
University Of Wales England
Birmingham 2011.04 - 2012.05
BSc degree - Hospitality & hotel administration
Institute Of Hotel Management
Gwalior 2004.04 - 2007.04
Skills
Work Ethic
Timeline
Brand Ambassador Team Lead Pernod Ricard
Muscat Duty Free Services, Pernod Ricard, Aer Rianta International and Oman Air
2016.03 - Current
Brand Ambassador
Pernod Ricard, Delhi Duty Free Services, Aer Rianta International and GMR, IGI Airport,
2014.02 - 2016.02
Sales Consultant
Delhi Duty Free Services, Aer Rianta International and GMR, IGI Airport
2013.02 - 2014.02
Bartender
Maharaja Restaurant
2011.07 - 2012.09
MBA - Marketing
University Of Wales England
2011.04 - 2012.05
Guest Service Associate
Hotel ITC Sheraton New Delhi
2008.11 - 2010.12
Assistant Steward
Radisson Hotel
2007.11 - 2008.11
BSc degree - Hospitality & hotel administration
Institute Of Hotel Management
2004.04 - 2007.04
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