Siou Ki Chiar
Hutan Melintang
Summary
Versatile and dynamic professional with a proven track record at Oman Air, excelling in high-pressure environments. Demonstrated exceptional interpersonal and communication skills, ensuring passenger satisfaction and safety. Skilled in team building and adept at enhancing profitability through strategic sales coordination. Achieved significant improvements in efficiency and service quality across various roles.
Overview
15
15
years of professional experience
Work History
Flight Attendant
Oman Air
10.2017 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety and equipment checks.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- One year experienced as Premium Galley Crew in premium cabin.
Sales Coordinator
Cemkrete(M) Sdn Bhd
11.2012 - 06.2017
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Built relationships with customers and community to establish long-term business growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Clerk
Panasonic Manufacturing Malaysia Berhad
01.2011 - 10.2012
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Calculate new model and current model costing for sales team
- Assist manager to prepare monthly and yearly business plan forecast
Hotel Management Trainee
One World Hotel
01.2010 - 07.2010
- Training in Front Desk, Housekeeping and F&B department.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Streamlined check-in and check-out processes by utilizing hotel management software effectively.
- Perform cleaning duty in the guest room and ensure neatly for the guest comfort during stay.
Education
Diploma in Hotel And Tourism Management
KDU College
Selangor, Malaysia07-2010
Skills
- Reliability and punctuality
- Hospitality service expertise
- Interpersonal communications
- Verbal and written communication
- Team building
Languages
Chinese (Mandarin)
Native language
Malay
Upper intermediate
B2
Timeline
Flight Attendant
Oman Air
10.2017 - Current
Sales Coordinator
Cemkrete(M) Sdn Bhd
11.2012 - 06.2017
Clerk
Panasonic Manufacturing Malaysia Berhad
01.2011 - 10.2012
Hotel Management Trainee
One World Hotel
01.2010 - 07.2010
Diploma in Hotel And Tourism Management
KDU College
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