Rukshan Hettiarachchi
Retail Store Manager
Muscat
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Retail Store Manager
Charles & Keith(Apparel Group)
Muscat, Oman
10.2022 - Current
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Trained team members in successful strategies to meet operational and sales targets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in team environment.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manger
CCC SHOE & BAGS(Apparel Group)
Dubai, UAE
5 2019 - 11.2019
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Senior Sales Executive
Dune London (Apparel Group)
Dubai, UAE
04.2017 - 04.2019
- Maintain daily record of all transactions and generate reports for store manager
- Write order supply requests to replenish merchandise
- Train staff to deliver outstanding customer service
- Motivate sales employees to improve morale, performance, and store revenue
- Reward top performance with visible recognition and specific perks like preferred scheduling
- Analyze marketing information and translated it into strategic plans for customer growth
- Assisted with training of new staff
- Addressed customer inquiries and resolved complaints
- Handled weekly schedules according to payroll policies.
Senior Sales Associate
ALDO (Apparel Group)
Dubai, UAE
04.2011 - 04.2017
- Ensure there is maximum coverage on the floor especially during busy hours
- Provide customers with product information that they need
- Ensure that retail KIP’s (Key Performance Indicators such as Conversion, Unit per Transaction (UPT), Average Transaction Value(ATV) are kept at desired level
- To meet sales targets (daily, weekly & monthly) as per mentioned in Store-Agenda
- Achieving sales target of the shop and brands
- Understanding customer needs and recommending suitable product/brand
- Up selling/ Cross selling, where necessary
- Maintaining customer relationships in order to build long term brand loyalty
- Generating Daily Sales Report
- Maintaining general cleanliness, hygiene standards and visual displays.
Education
High School Diploma -
Seeduwa Davisamara Collage
Sri Lanka 04.2001 -
Skills
Store Opening and Closing
undefinedPersonal Information
- Passport Number: N7844120
- Date of Birth: 04/25/1991
- Nationality: Sri Lankan
- Marital Status: Married
Timeline
Retail Store Manager
Charles & Keith(Apparel Group)
10.2022 - Current
Senior Sales Executive
Dune London (Apparel Group)
04.2017 - 04.2019
Senior Sales Associate
ALDO (Apparel Group)
04.2011 - 04.2017
High School Diploma -
Seeduwa Davisamara Collage
04.2001 -
Assistant Store Manger
CCC SHOE & BAGS(Apparel Group)
5 2019 - 11.2019
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