Summary
Overview
Work History
Education
Skills
Software
Certification
Additional Information
Timeline
Generic

Ruban Prabhu Abraham

Automobile Service Engineer
Muscat,MA

Summary

Highly organised and a self-motivated service in-charge with 16 years of experience in automotive. I have a bachelor's mechanical engineering and strong analytical skills. I handle multiple tasks on a daily basis competently, working well under the pressure. I am currently seeking for opportunities to upgrade my professional position.

Overview

15
15
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
1
1
Language

Work History

Automobile Service Incharge

Al Hashar& Co LLC
oman, muscat
11.2012 - Current
  • After sales service in TATA, TATA DAEWOO, PROTON,JINEBI& UD brand vehicles as well as bodyshop too.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Increased customer satisfaction by resolving service issues.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Officer Service

Saud Bahwan Automotive LLC
oman, muscat
09.2010 - 04.2012
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Set up service appointments to handle advanced technical concerns at customer locations.
  • Leading and motivating a team of supervisor and skilled technicians for service
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • After sales service in MAN trucks&Daewoo Bus.

Service Engineer

SGJ Motors (P) Ltd
madurai, india
04.2005 - 07.2010
  • Trouble shooting
  • Service team monitoring& motivation
  • Customer satisfaction
  • Workshop activities handling
  • After sales service in Swaraj tractors

Education

Bachelor of Engineering - Mechanical Engineering

Alagappa Chettiyar College of Engineering& Tech
Karaikudi
01.2007 - 04.2010

Diploma in Mechanical Engineering - Mechanical Engineering

MAVMM Polytechnic College
Madurai
07.1999 - 04.2002

Skills

Service team motivation, customer grooming, customer satisfaction, budgeting, decision make up, Troubleshooting, workshop handling

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Software

MS Office& Autocad

Certification

TATA Skill fest 07/19 second place in GCC

Additional Information

Valid Light Vehicle GCC Driving License

Timeline

Automobile Service Incharge

Al Hashar& Co LLC
11.2012 - Current

Officer Service

Saud Bahwan Automotive LLC
09.2010 - 04.2012

Bachelor of Engineering - Mechanical Engineering

Alagappa Chettiyar College of Engineering& Tech
01.2007 - 04.2010

Service Engineer

SGJ Motors (P) Ltd
04.2005 - 07.2010

Diploma in Mechanical Engineering - Mechanical Engineering

MAVMM Polytechnic College
07.1999 - 04.2002

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Ruban Prabhu Abraham Automobile Service Engineer