RIZALYN SAN JOSE
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Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Alorica Phil
10.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
ADMIN ASSISTANT
DIPLOMATIC CONSTRUCTION
08.2023 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
ADMIN ASSISTANT - RETAIL DIVISION
NAZIH BEAUTY SUPPLIES
01.2017 - 01.2023
- Order office supplies and research new deals and suppliers
- Assist in the preparation of regularly scheduled reports
- Provides administrative support to ensure efficient operation of office
- Implement the approved merchandising at all times
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
- Monitor expired and damaged items and arrange replacement beforehand
- Ensure zero variance stock within the retail outlet
- Receive the items requiring maintenance and follow up closely to ensure returning the serviced equipment to the client on time
- Assist the admin manager on daily communication and office work
- Attend client phone calls
SALES ASSISTANT
Brills Marketing Corporation
01.2016 - 01.2017
- Ensure that all operating standards comply with the company policies and procedures and minimum standards
- Maintain confidentiality of all documents, materials and all information in relation to assigned duties
- Ensure consignment orders with sales orders and coordinate with the warehouse for arrangement and delivery
- Issue receipts/invoices and delivery notes for daily transactions
- Maintain the highest standard of professionalism, ethics and attitudes towards all internal and external clients
- Establish and maintain effective associate relations
- Perform all duties and responsibilities in a timely and efficient manner
RECEPTIONIST
01.2015 - 01.2016
- Meet and greet clients
- Book meetings
- Arrange couriers
- Keep the reception area tidy
- Answer and forward phone calls
- Sort and distribute post
Education
Completed Secondary Levels -
Datamex Institute of Computer Technology
01.2022
Completed Secondary Levels -
Bicutan Parochial School
01.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Customer satisfaction measurement
- Call management
- Paperwork processing
- Order processing
Languages
English
Tagalog
Personal Information
- Height: 5'2"
- Weight: 55 kgs
- Date of Birth: 12/30/84
- Marital Status: Married
Reference
Jeevan Pius
jeevanpius9@gmail.com
+968-96042166
Timeline
Customer Service Representative
Alorica Phil
10.2024 - 02.2025
ADMIN ASSISTANT
DIPLOMATIC CONSTRUCTION
08.2023 - 08.2024
ADMIN ASSISTANT - RETAIL DIVISION
NAZIH BEAUTY SUPPLIES
01.2017 - 01.2023
SALES ASSISTANT
Brills Marketing Corporation
01.2016 - 01.2017
RECEPTIONIST
01.2015 - 01.2016
Completed Secondary Levels -
Bicutan Parochial School
Completed Secondary Levels -
Datamex Institute of Computer Technology
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