REHMAN MUMHAMMAD RASHEED AHMED
PAKISTAN,PAKISTAN
Summary
Experienced professional with a strong background in health and safety compliance, complaint management, and customer service. Proven expertise in sales techniques and staff training, ensuring high standards of performance and customer satisfaction. Adept at fostering a safe and efficient work environment while driving sales growth. Committed to continuous improvement and professional development within the industry.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant supervisor
chaiwala alkhoud
muscat, oman
11.2022 - 08.2024
- Ensured smooth operation by effectively managing all front of house staff.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Developed successful promotional strategies for increased patronage.
- Promoted positive dining experience with exceptional customer service skills.
- Managed inventory to avoid shortages and reduce waste.
- Implemented new procedures for more efficient shift changes, increasing productivity.
Mobile phone salesperson
royal mobile al qubra
muscat, oman
12.2021 - 09.2022
- Boosted customer satisfaction by providing tailored mobile solutions.
- Established rapport with clients for long-term business relationships.
- Delivered after-sales service to ensure customer retention.
- Demonstrated detailed product knowledge during sales pitches.
- Assisted customers in selecting appropriate mobile devices and plans for their needs.
- Trained new staff members to increase team effectiveness.
Gym receptionist
champions gym
muscat, oman
07.2020 - 11.2021
- Enhanced customer experience by providing comprehensive information about gym facilities and services.
- Managed membership enquiries for improved client satisfaction.
- Streamlined front desk operations with effective multitasking abilities.
- Facilitated gym tours to prospective members resulting in increased sign-ups.
- Handled cash transactions accurately, maintaining financial integrity at all times.
Hospitality worker
tropical
Muscat, oman
08.2016 - 05.2020
- Enhanced customer satisfaction by providing exceptional service.
- Coordinated events for smooth operation.
- Improved team efficiency with effective delegation of tasks.
- Assisted guests to enhance their comfort and experience.
- Handled guest complaints, resulting in satisfactory resolution.
- Ensured cleanliness of premises for a welcoming environment.
Education
Certificate of Higher Education - computer
Cambridge public school
pakistan sialkot 02.2006 - 03.2008
Diploma of Higher Education - computer
murray collage sialkot
pakistan sialkot 04.2007 - 03.2008
Skills
- Staff training
- Customer Service
- Sales techniques
- Quality Control
Languages
English
Intermediate
Urdu
Upper intermediate
Arabic
Beginner
Timeline
Restaurant supervisor
chaiwala alkhoud
11.2022 - 08.2024
Mobile phone salesperson
royal mobile al qubra
12.2021 - 09.2022
Gym receptionist
champions gym
07.2020 - 11.2021
Hospitality worker
tropical
08.2016 - 05.2020
Diploma of Higher Education - computer
murray collage sialkot
04.2007 - 03.2008
Certificate of Higher Education - computer
Cambridge public school
02.2006 - 03.2008
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