Reem Al Wahaibi

• Learning & Development Strategy: Lead the development and execution of the organization’s Learning & Development strategy, ensuring alignment with business objectives, workforce capability needs and organizational priorities.
• Training Needs Analysis (TNA) & Individual Development Plans (IDPs): Lead the TNA and IDP processes, ensuring learning priorities address current and future competency and capability requirements.
• Annual Learning & Development Portfolio: Oversee the annual learning and development portfolio, including leadership development, professional development, technical training, certifications and strategic capability-building initiatives.
• L&D Policies, Frameworks & Governance: Develop, review, and enhance L&D policies, frameworks, processes and governance standards to ensure consistency, compliance and operational effectiveness.
• L&D Budget & Resource Allocation: Manage the L&D budget and resource allocation, ensuring effective utilization of approved budgets and maximizing return on learning investments.
• Delivery of Training Solutions: Lead the development and delivery of customized learning solutions for internal and external stakeholders based on identified capability and business requirements, while overseeing the selection and management of training providers and consultants.
• Learning Effectiveness & Employee Satisfaction: Monitor and evaluate learning effectiveness, program quality, participant satisfaction, knowledge gained and business impact through short- and long-term assessments, ensuring targeted satisfaction and learning outcomes are achieved and using insights to drive continuous improvement.
• Learning Management System (LMS) & Performance Reporting: Oversee learning systems, reporting and performance indicators, ensuring accurate monitoring of L&D activities, outcomes and organizational KPIs.
• Revenue Generation & Business Development: Drive revenue generation and business development through the promotion and delivery of commercial training programs and professional development solutions for external organizations.
• Commercial Learning Opportunities: Identify and develop new commercial learning opportunities, partnerships and market-driven programs that strengthen the organization’s external training portfolio and revenue streams.
• Strategic Partnerships: Build and manage strategic partnerships with training providers, academic institutions, professional bodies, industry experts and other external stakeholders to enhance learning offerings and support organizational objectives.
• Conferences & Professional Events: Lead the planning and delivery of conferences, forums, symposiums, and professional events, ensuring alignment with organizational objectives and stakeholder expectations. Oversee the selection and management of speakers and conference partners, ensuring quality, value and effective delivery.
• Internship & Student Development Programs: Oversee the organization’s internship and student development programs, ensuring effective planning, placement, development and monitoring in alignment with organizational priorities and talent development objectives.
• L&D Reporting & Dashboards: Oversee the preparation and presentation of L&D reports and dashboards to the Management Team and relevant stakeholders, providing insights on training activities, budgets, KPIs, learning outcomes and overall performance to support informed decision-making and continuous improvement.
• Team Leadership & Development: Lead and develop the Learning, Development & Conferences team, ensuring effective performance, capability development and achievement of departmental objectives.
• Risk Management, Compliance & Governance: Ensure effective risk management, compliance and governance across learning, development, conferences and external training activities.

• Annual Training Plan & Development Needs: Managed the end-to-end annual training plan, including training needs and competency gap assessment, identification of appropriate learning solutions, employee and line manager engagement, budget alignment and progress monitoring.
• Learning Program Design & Delivery: Designed, developed, and coordinated learning programs, curricula, training materials and development solutions, including the delivery of selected training sessions using appropriate learning methodologies.
• Leadership & Talent Development: Coordinated development plans and learning interventions for high-potential employees and emerging leaders, supporting their professional and leadership development.
• Training Providers & Program Quality: Evaluated and coordinated training providers and learning solutions, ensuring program quality, relevance, effectiveness and alignment with identified development needs.
• Learning Effectiveness: Monitored and evaluated training effectiveness, participant satisfaction, knowledge gained and learning outcomes to support continuous improvement and return on training investment.
• Budget, Reporting & Training Records: Monitored training expenditure against the approved budget, coordinated related financial requirements, prepared management reports and maintained training dashboards and records.
• Training Operations & Processes: Coordinated training logistics, enrolment, attendance, learning systems and program completion while maintaining effective and updated L&D processes and documentation.
• External Training Programs & Revenue: Coordinated and promoted commercial training programs for external organizations and the public, identifying market-relevant topics, supporting participant acquisition and contributing to targeted revenue achievement.
• L&D & Industry Trends: Maintained awareness of emerging learning practices, training methodologies, sustainability developments and industry trends to support relevant and effective learning solutions.
• Compliance & QHSE: Ensured L&D activities complied with relevant organizational policies, procedures, quality standards and QHSE requirements.
• Internship Programs: Managed internship and student development programs, coordinating placements with relevant departments and educational institutions and monitoring interns’ progress and overall program effectiveness.

• Training Needs Analysis & Planning: Partnered with department management to identify training and competency needs, recommend appropriate learning solutions and ensure identified development gaps were addressed.
• Learning Programs & Projects: Managed the end-to-end coordination and delivery of training programs and learning projects, working with internal stakeholders and external training providers to ensure effective implementation.
• Learning Effectiveness & Reporting: Monitored training effectiveness and program performance, providing regular progress and performance reports to management.
• Employee Development & Awareness: Coordinated learning and awareness initiatives aimed at enhancing employee knowledge, skills and organizational capabilities.
• HR Projects & Project Management: Supported and coordinated key HR projects, ensuring effective project planning, governance, stakeholder engagement, progress monitoring and management reporting.
• Organizational Development Initiatives: Contributed to major HR and organizational development initiatives, including job description reviews, organizational restructuring and HR process improvement.

· Answering calls and Customer inquiries.

· Submitting call reasons and reports on a daily basis.

· Providing presentations and briefings.

· Providing Projects and surveys.

· Coordinating with other departments to solve customers' issues.