Reem Al Harthi
Muscat
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Account Mananger
Birba Energy
01.2023 - Current
- Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Assistant Manager
Al Hana United Company
03.2021 - 11.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Sales Executive
Matthew Clark
01.2020 - 12.2020
- Conducted evaluations and observed employee performance to identify areas of needed improvement
- Monitored employee progress and gave feedback to management and additional training requirements
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor of Business: Business Management -
Cleveland State University (CSU)
12.2019
Skills
- Marketing and sales skills
- Staff Presentations
- Brand Development
- Staff Monitoring
- Strategic Planning and Alignment
- Simulation Leadership
- Orientation and Onboarding
Volunteer Experience
- Ambassador of Sultant of Oman Hunaina Al- Mughairy Speech Event - OHIO, USA - 2017
- Cleveland Clinic Child Cancer Center Opening - USA - 2018
- MENATECH Event - Muscat - 2022
Timeline
Account Mananger
Birba Energy
01.2023 - Current
Assistant Manager
Al Hana United Company
03.2021 - 11.2022
Sales Executive
Matthew Clark
01.2020 - 12.2020
Bachelor of Business: Business Management -
Cleveland State University (CSU)
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