Rathika Senthilnathan
Muscat,Oman
Summary
Results-driven Housekeeping Professional with 15+ years of experience in luxury hotels and international hospitality brands. Proven expertise in housekeeping operations management, room and public area inspections, guest satisfaction, staff training, SOP implementation, inventory control, and cost management. Skilled in leading multicultural teams to deliver exceptional cleanliness standards, hygiene compliance, and personalized guest service. Recognized for operational excellence with multiple Top Performer and Employee of the Month/Year awards at Holiday Inn Muscat (IHG). Adept in Opera PMS, IDS, Micros, FBM, and hospitality management systems.
Overview
4
4
Languages
1
1
Certification
23
23
years of professional experience
Work History
Housekeeping Second In-Charge
Holiday Inn Muscat Al Seeb - IHG Hotels
Muscat
10.2022 - Current
- Supervise and coordinate daily housekeeping operations across guest rooms, public areas, and back-of-house facilities to ensure compliance with IHG brand standards and hygiene protocols.
- Lead, train, and mentor multicultural housekeeping teams, improving operational efficiency and service quality.
- Prepare and manage daily room assignments, duty rosters, and workforce scheduling to optimize productivity.
- Conduct comprehensive room and public area inspections, ensuring exceptional cleanliness, safety, and guest comfort.
- Addressed and resolved guest complaints, service requests, and feedback promptly to uphold guest satisfaction standards.
- Coordinate with Front Office, Engineering, Laundry, and Food & Beverage departments to ensure seamless service delivery.
- Monitored and controlled linen inventory, housekeeping supplies, and guest amenities to ensure uninterrupted operations and resource availability.
- Maintained accurate housekeeping documentation, operational reports, and audit files to support compliance with quality audits.
- Identify and report maintenance issues through job order systems and ensure timely follow-up with engineering teams.
- Serve as Departmental Trainer, conducting onboarding programs, skill development sessions, and performance coaching for staff.
Housekeeping Executive
Al Hail Waves Hotel - Managed by Centara
Oman
07.2017 - 09.2022
- Managed end-to-end housekeeping department operations, ensuring adherence to hospitality cleanliness and service standards.
- Conducted regular quality inspections of guest rooms, suites, and public spaces to ensure compliance with brand standards.
- Maintained VIP guest rooms and suites to luxury hospitality standards, ensuring personalized guest experiences.
- Implemented and maintained housekeeping procedures, SOPs, and quality control processes.
- Delegated daily work assignments to housekeeping personnel, monitoring task completion to uphold operational standards.
- Prepared staff duty schedules and shift plans, ensuring effective manpower allocation.
- Supervised linen circulation and coordinated with external laundry vendors to optimise linen management.
Admin Coordinator & Housekeeping Faculty
Annamal Institute of Hotel Management
India
06.2015 - 06.2017
- Managed administrative operations and student academic records for hospitality department, ensuring accurate documentation and compliance.
- Coordinated industrial training programmes and hotel placements for hospitality students, facilitating industry connections and enhancing career readiness.
- Delivered professional training in housekeeping management and front office operations aligned with industry standards.
- Conducted practical training sessions on hospitality service standards and room preparation, equipping students with essential skills for guest service excellence.
Assistant Housekeeper
Poppys Hotel
India
04.2011 - 01.2014
- Oversaw daily housekeeping operations, ensuring consistent standards of room cleanliness and service quality.
- Conducted regular inspections of rooms and public areas to verify compliance with quality standards.
- Assisted housekeeping manager in supervising staff and training to maintain high operational standards.
- Coordinated with maintenance teams to ensure prompt resolution of facility and room maintenance issues, enhancing guest satisfaction.
- Managed inventory of housekeeping supplies, linens, and guest amenities to ensure availability and readiness for operations.
Housekeeping Supervisor
ITC Fortune Select JP Cosmos
Bangalore
08.2008 - 03.2009
- Led housekeeping staff to maintain high standards of cleanliness and enhance operational efficiency.
- Trained and guided housekeeping staff on cleaning procedures and service protocols, fostering a culture of excellence in service delivery.
- Conducted daily room inspections and quality control checks, ensuring compliance with cleanliness standards across assigned floors.
- Ensured VIP guest rooms and suites met premium service standards.
- Prepared housekeeping operational reports and maintained departmental records.
Housekeeping Supervisor
Royal Orchid Central Hotel
Bangalore
04.2007 - 09.2008
- Supervised housekeeping staff to ensure thorough cleaning of guest rooms and public areas, enhancing guest satisfaction.
- Managed staff scheduling and shift assignments to optimise workflow and ensure consistent service delivery.
- Monitored inventory levels of cleaning equipment and supplies, ensuring efficient and cost-effective utilization.
- Addressed and resolved guest concerns pertaining to housekeeping services.
Housekeeping Supervisor
Le Meridien Resort & Convention Centre
Cochin
02.2006 - 04.2007
- Supervised daily guest room cleaning and floor operations, ensuring adherence to luxury hospitality standards.
- Monitored compliance with hotel hygiene, safety, and sanitation policies to uphold guest satisfaction and safety standards.
- Managed housekeeping equipment and cleaning supplies inventory to ensure availability and readiness for daily operations.
- Collaborated with engineering department on maintenance and facility management tasks, enhancing overall operational efficiency.
Guest Service Associate - Housekeeping
Taj Green Cove Resort
Kovalam, Kerala
08.2004 - 02.2006
- Maintained guest rooms, suites, and bathrooms to uphold luxury hospitality standards and guest expectations.
- Delivered high-quality housekeeping services, enhancing guest comfort and satisfaction.
- Ensured consistent adherence to cleanliness, hygiene, and brand service standards.
- Responded promptly to guest requests and service calls, ensuring swift resolution of special requirements.
Front Office & Housekeeping Lecturer
Sir Isaac Newton Catering College
Tamil Nadu
09.2003 - 08.2004
- Provided practical training on hotel operational procedures, guest handling, and service standards, equipping students with essential skills for career success.
- Delivered academic instruction in housekeeping management and front office operations, enhancing student understanding of industry standards.
- Guided hospitality students through coursework and practical skills development. and prepared them for careers in the hotel industry.
Education
MBA - Human Resource Management
Annamalai University
IndiaBBA - Business Administration
Annamalai University
India3 Year Diploma - Hotel Management & Catering Technology
Indian Institute of Hotel Management & Catering Technology
IndiaCertification
- IHG Departmental Trainer Certification, 2024
- Train the Trainer Program - Academy for Skill & Knowledge, Bengaluru
- Hospitality Foundation Module - Taj Group of Hotels
- Soft Skills for Hospitality Professionals - Alison
- Supervision Skills: Managing Groups & Employee Interaction - Alison
- Certified Emotional intelligence trainer and coach from protouch corporate training
Languages Known
English
Tamil
Hindi
Malayalam
Custom
- Employee of the Year, 2023, Holiday Inn Muscat (IHG)
- Employee of the Month, November, 2023, Holiday Inn Muscat (IHG)
- Employee of the Month, June, 2023, Holiday Inn Muscat (IHG)
- HK Top Performer, April, 2023, Holiday Inn Muscat (IHG)
Timeline
Housekeeping Second In-Charge
Holiday Inn Muscat Al Seeb - IHG Hotels
10.2022 - Current
Housekeeping Executive
Al Hail Waves Hotel - Managed by Centara
07.2017 - 09.2022
Admin Coordinator & Housekeeping Faculty
Annamal Institute of Hotel Management
06.2015 - 06.2017
Assistant Housekeeper
Poppys Hotel
04.2011 - 01.2014
Housekeeping Supervisor
ITC Fortune Select JP Cosmos
08.2008 - 03.2009
Housekeeping Supervisor
Royal Orchid Central Hotel
04.2007 - 09.2008
Housekeeping Supervisor
Le Meridien Resort & Convention Centre
02.2006 - 04.2007
Guest Service Associate - Housekeeping
Taj Green Cove Resort
08.2004 - 02.2006
Front Office & Housekeeping Lecturer
Sir Isaac Newton Catering College
09.2003 - 08.2004
MBA - Human Resource Management
Annamalai University
BBA - Business Administration
Annamalai University
3 Year Diploma - Hotel Management & Catering Technology
Indian Institute of Hotel Management & Catering Technology