Ratheesh PP
Muscat
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 20 years record of building positive relationships with internal and external stakeholders.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead IT
OASIS WATER COMPANY SAOC
Muscat
07.2016 - Current
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Executed and managed 4 successful SAP implementation projects for manufacturing sector. Modules includes FICO/MM/FM/PP/PM/QM/SD/HCM & C4C.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
- Solved functional and technical obstacles and worked closely with project team from different streams.
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Assisted in development of long-term strategies to grow department and resources.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
- Successfully Implemented Robotic Process Automation for 2 companies using Automation Anywhere
- Upgraded to Focus RT ERP from Focus 6 for the Trading division.
Senior IT Executive
Oasis Water Company SAOC
Muscat
11.2008 - 06.2016
- Configured and implemented IT initiatives to produce measurable business value.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Built IT infrastructure to support key business strategies and evolving processes.
- Created long-range IT plan to support projected growth and requirements for added capacity.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Guided testing process and validation for major software releases.
- Assessed business requirements to forecast annual budgetary operational costs.
- Polled department heads to assess current and projected IT needs.
- Led agile teams to deliver products quickly and to respond to user requirements.
- Successfully implemented Van sales solution for the sales division
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed and managed the company Data Center
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Implemented network security measures to minimize data loss.
- Monitored system performance and responded to alerts.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Hands on experience with VM Ware platform
- Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
- Developed and maintained company-wide endpoint security solutions.
- Installed and maintained commercial firewall solution, working with security vendors to consistently apply best practices and software updates.
- Configured Site to site Network using Fortigate Firewall
IT Coordinator
National Gas Company SAOC
Muscat
04.2007 - 10.2008
- Install, administer and support Windows 2K3 Network Infrastructure that is based on Dell Server.
- Provide overall technical support assistance to the entire Network.
- Configure network services and maintain software packages.
- Configure network devices such as routers, switches, and hubs.
- Administer LAN activities such as creating user IDs, maintaining the critical back-up records, providing support for applications and printers, applying group policies to restrict the range of control for standard users and maintaining DHCP and DNS records.
- Monitor network and Internet performance.
- Install, maintain and manage Symantec Antivirus Corporate Edition.
- Install, configure and maintain the SAGE ERP. Responsible for 1St level support for the application and users like Customer Master- Creation and linking of all sales related parameters, Supplier Master, Item Master-setting stock GL category, Customer Commission Account code creation etc...
- Install, administer VPN Client for Fortigate to connect from remote areas.
- Conducting training program for the users to ensure the smooth functioning.
- Performing daily, weekly and monthly back up of the System State and application data using Dat72 Data Cartridge.
- Responsible for all the IT related purchases of the company.
Network Support Engineer
Prompt Information Technology
Dubai
03.2006 - 03.2007
- Installation and administration of Windows 2000 Professional, Windows 2000 Server, Windows 2003 Server, Active Directory Implementation, WINS, DNS, DHCP, VPN, Designing Active Directory. LAN, TCP/IP Protocols, Internet Configuration, Sub netting, configuring DSL routers, firewalls and different protocols
- Developing strategies for the IT support division and meet the vendors to discuss the support issues of the critical Network, hardware / software problems and related peripherals driver issues and finding the solution for all the problems.
- Giving hotline support to the customers for their issues related pc or network and by using remote support tools.
Service Engineer
Gateway Systems And Services
Manjeri
06.2003 - 12.2006
- Installation & Configuration of PC’s, Servers, AD, Peripherals, Internet, Installation and Configuration of LAN Networks, Connecting Wide Area Networks, Administering Windows Networks on Site.
- Maintaining Daily/ Weekly/ Monthly Call Reports for their clients.
- Guiding the junior Engineers at all the levels and helping them online in solving critical problems of the end user (client’s pc) and giving online support to remote site engineers for trouble shooting the servers and clients
- Computer hardware Assembling, Troubleshooting, Installation & Maintenance of different software. Setting up small networks, Local Area Network Cabling & Structured cabling
Education
Bachelor of Commerce -
University of Calicut
Kozhikode03.2000
Skills
- Leading Projects
- Change Management
- Technology Evaluations
- SAP Project Management
- Process Automation
Certification
Microsoft Certified System Engineer
Certified Ethical Hacker
Advanced Diploma in Hardware and Networking
Completed VMWare
Languages
English, Hindi, Malayalam, Tamil
Native language
English
Proficient
C2
Hindi
Proficient
C2
Malayalam
Proficient
C2
Tamil
Upper intermediate
B2
Timeline
Lead IT
OASIS WATER COMPANY SAOC
07.2016 - Current
Senior IT Executive
Oasis Water Company SAOC
11.2008 - 06.2016
IT Coordinator
National Gas Company SAOC
04.2007 - 10.2008
Network Support Engineer
Prompt Information Technology
03.2006 - 03.2007
Service Engineer
Gateway Systems And Services
06.2003 - 12.2006
Bachelor of Commerce -
University of Calicut
Microsoft Certified System Engineer
Certified Ethical Hacker
Advanced Diploma in Hardware and Networking
Completed VMWare
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