RANDA OSMAN
Banker
Madinat al I`lam
Summary
I am Randa Osman Ahmed, A Ticket Agent with more than five years experience in Travel and tourism section, powered by bachelor degree in banking information systems form SABFS.
Am Seeking a challenging and responsible professional position where I can be a part of a dynamic and result-oriented team in a reputed firm.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Branch Officer
Export Development Bank
02.2019 - Current
- Assessed employee performance and developed improvement plans.
- Compiled with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes, and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set
Customer Care Agent
Zain Telecomunication Company ,Sudan
01.2018 - 01.2019
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped many customers daily with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Ticket Aent
Alia Holiday Travel And Tourism Agency
01.2017 - 01.2018
- Provides information by answering communications, referring special communications to appropriate persons.
- Obtains and orients temporary help by forwarding requirements and criteria to temporary services, providing information and directions.
- Maintain Human Resources records by maintaining applications, resumes and application logs.
- Verifies candidate's background by contacting references.
- Enrols new employees by issuing forms and applications verifying completion.
- Helps employees by explaining benefit programs.
- Avoid legal challenges by complying with legal requirements.
- Maintains manager and employee confidence by keeping Human Resources information confidential.
- Updates job knowledge by participating in educational opportunities: reading technical publications.
- Accomplishes human resources and organization mission by completing related results as needed.
Education
Bachelor of Science - Banking Information System
Sudan Academy For Banking And Financial Sciences
Sudan01.2014
Skills
- Customer service
- Ticket booking
- Call center
- Document controller
- Data entry
- Problem solving
- Team work
- Microsoft Office
Languages
Arabic
Native language
English
Intermediate
B1
Timeline
Branch Officer
Export Development Bank
02.2019 - Current
Customer Care Agent
Zain Telecomunication Company ,Sudan
01.2018 - 01.2019
Ticket Aent
Alia Holiday Travel And Tourism Agency
01.2017 - 01.2018
Bachelor of Science - Banking Information System
Sudan Academy For Banking And Financial Sciences
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