Ramesh Natarajan
Ghala
Summary
Operations & Fleet Management professional with 14+ years of experience in vehicle rental operations, fleet maintenance and customer service. Skilled in managing large-scale operations, developing client relationships, and optimizing maintenance processes for cost and time efficiency. Adept in interpreting rental agreements for clients, ensure customer satisfaction, and leveraging company systems for operational excellence.
Overview
20
20
years of professional experience
Work History
Operation Manager
Dollar Rent a Car
12.2023 - Current
- In charge of Oman operations, ensuring smooth business performance across all branches in the region.
- Oversee fleet management, staff coordination, and customer service operations.
- Monitor vehicle utilization, maintenance schedules and cost control measures to maximize profitability.
- Implement operational policies and procedures to improve operational efficiency and customer satisfaction.
- Coordinate insurance claims and manage vehicle insurance policies to ensure compliance and timely settlement.
- Liaise with corporate clients and high-value rental clients.
- Train and supervise operational staff to meet company standards.
Assistant operations Manager – Fleet Maintenance
Oman Trading Establishment (Vehicle Leasing Company)
01.2011 - 10.2023
- Managed long-term vehicle movements, vendor coordination and billing processes.
- Oversaw a fleet of 3000 + vehicles for maintenance and accident repairs.
- Coordinated with clients to expand business and achieve targets.
- Controlled non-revenue kilometers and monitored driver performance.
- Prepared financial reports, fleet maintenance logs and monthly MIS reports.
- Monitored fuel costs and identified cost-saving measures.
Customer Care Associate
SIXT Rent car
09.2009 - 12.2010
- Managed net and local bookings along with interbranch reservations.
- Ensured Quality of the Cabs/Chauffeurs.
- Ensured maximum utilization of own fleet.
- Reported directly to the branch head with monthly MIS updates.
- Oversaw billing, allowance control and chauffeur duty roasters.
Admin Executive
India Prepress
10.2005 - 09.2009
- Managed daily financials reconciliations and expenses.
- Coordinated with HR, Admin and Operation teams along with external vendors.
- Handled Forecast Planning.
- Prepared monthly MIS Reports.
Education
BE - Computer Science Engineering
Dhana Lakshmi Srinivasan College of Engineering and Technology
Chennai01.2005
Skills
- Cost effective preventive maintenance strategies
- Fleet management and utilization tracking
- Insurance claims & policy management
- Data reporting & analysis
- Staff training & leadership
- Strong organizational skills
- Nationwide customer care oversight
- Windows, MS excel, MS Word
- ERP packages, Sap
Accomplishments
- Maintained and exceeded 99% on-time delivery rates.
- Reduced the maintenance cost by 20% through preventive maintenance measures.
PERSONAL INFORMATION:
- Date of Birth: 27th March 1984.
- Language: Tamil, English, Malayalam, Hindi, Arabic.
- Passport no – Y5753539.
Timeline
Operation Manager
Dollar Rent a Car
12.2023 - Current
Assistant operations Manager – Fleet Maintenance
Oman Trading Establishment (Vehicle Leasing Company)
01.2011 - 10.2023
Customer Care Associate
SIXT Rent car
09.2009 - 12.2010
Admin Executive
India Prepress
10.2005 - 09.2009
BE - Computer Science Engineering
Dhana Lakshmi Srinivasan College of Engineering and Technology
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