Rakesh Pillai
Kerala,India
Summary
Accomplished professional with a robust skill set in verbal and written communication, strategic evolution, and resource implementation. Demonstrates exceptional leadership skills and innovative ideas, effectively managing client accounts and strategic planning. Proven expertise in project management, bookkeeping, and customer relationship building. Committed to sharing responsibility and driving organisational success through strategic initiatives.
Driven professional with knack for leadership and problem-solving, bringing strong organisational and communication skills. Demonstrated ability to manage teams and projects with focus on productivity and collaboration. Committed to driving positive outcomes and fostering supportive work environment.
Diligent and proactive with strong leadership abilities and excellent communication skills. Excel at team collaboration and problem-solving, ensuring smooth operations and customer satisfaction. Eager to bring positive impact to leadership role.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Manager-Public Relations/Visa&License Department
International Real Estate Development Co.LLC
Sultanate of Oman
03.2018 - 03.2024
- Manage the public relation department of the company with a team of nine members which include three public relation officers
- Manage the department of visa& company licensing
- Increased staff productivity by providing comprehensive training programmes.
- Reports directly to the General Manager of the company
- Streamlined store operations with efficient scheduling.
Conducted team meetings on a regular basis, promoting open communication within the team. - Conducted team meetings on a regular basis, promoting open communication within the team.
- Educate the customer about the labor law, company registration process, Mall operations requirement etc.
- Handled customer complaints effectively, restoring trust in our brand.
- Managed daily operations to ensure smooth running of the department.
- Created a positive work environment, resulting in higher employee morale.
- Designed and implemented training to further develop staff based on business goals.
- Established clear budgets and cost controls strategies to meet objectives.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Organized financial and operational data to help with yearly budgeting and planning.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Provided support to manager during audits, ensuring accurate reports.
- Delegated tasks to team members efficiently improving overall productivity.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Assisted in recruitment process to build an effective workforce.
- Improved customer service by implementing new procedures and protocols.
- Review the department processes on a daily basis and conduct weekly/monthly meeting to find and solve the issues
- Deals with the Government authorities for the general requirements of Mall operation which include municipality, police department, Civil defence Authority etc
- Helps the customer to open company registration certificate for legally operating their shops inside the Mall
- Manage the department for Registering the shop contracts with the concern legal authority i.e., municipality and follow-up the process until the registration complete
- Helps the shop owners to get the required work visa permits for the staff to work in the registered shops in the mall
- Manage the documentation for labors who are working in the shopping mall which include individual information's, salary/month, passport copy and residence card etc
- Collaborate with the mall department and security department to get the civil defense certificate for each shops
- Managing the legal documents for the shopping mall and review the dates for renewal of that documents which include company registration certificate, Business Activity license, civil defense certificate, Municipality registration etc
- Collaborate with other departments such as sales department, Accounts department, Customer service department for the better operation of the shopping Mall
- Handle leasing of shops to customers when required
- Handle customer complaints regarding labour issues for salaries, gratuity etc
Assistant Manager-Public Relations
Muscat Global Centre LLC
Sultanate of Oman
11.2015 - 03.2018
- Manage the department of visa&company licensing
- Reports directly to the General Manager of the company
- Deals with the Government authorities for the general requirements of Mall operation which include municipality, police department, Civil defence Authority etc
- Improved customer service by implementing new procedures and protocols.
- Streamlined store operations with efficient scheduling.
- Helps the customer to open company registration certificate for legally operating their shops inside the Mall
- Manage the department for Registering the shop contracts with the concern legal authority i.e., municipality and follow-up the process until the registration complete
- Helps the shop owners to get the required work visa permits for the staff to work in the registered shops in the mall
- Helps the work visa holders to conduct the post arrival visa medical check-up, visa stamping, residence card, labour contracts with government authorities
- Manage the documentation for labours who are working in the shopping mall which include individual information's, salary/month, passport copy and residence card etc
- Allocate staffs to check each shops in the mall whether they are following the law of the country and policy of shopping mall to run the business
- Created a positive work environment, resulting in higher employee morale.
Assistant Manager, Public Relations/Head of the Department-Visa&License
Gulf Chinese Trading Corporation F Z C
UAE
02.2014 - 08.2015
- Manage the visa& license department within the company which is a part of Public Relation Department
- Assist the Manager in public relation affairs
- Responsible for the trade licenses and visas of tenants and employees in Ajman China mall join with Ajman Free Zone
- Educating customers about the procedures of applying the trade license and Visas
- Reviewing the ability of team on a weekly basis by conducting meeting
- Managing the team of public relation affairs
- Conduct meeting with the tenants of Mall about the rules and regulations implemented by the management and the government authorities
- Support teams to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
- Co-operate with government offices for the proper functioning of Ajman China Mall
- Collaborate with marketing to develop the advertising, marketing and promotion plans
- Document presence of companies at events, conferences, and speaking engagements
- Reporting to the Manager on a weekly basis
- Handling the leasing activity under the supervision of sales department when required
Supervisor, Visa&License Department (public Relations)
Gulf Chinese Trading Corporation F Z C
UAE
12.2010 - 02.2014
- Track the visas and trade licenses of tenants in China Mall, Ajman
- Supervise the team of executives in the department to achieve the job target
- Handling and preparing the documents related to Visa and license to Ajman Free zone
- Improved team efficiency by implementing new scheduling practices.
- Ensured smooth operations with regular maintenance checks.
- Managed daily operations to increase productivity.
- Organised team resources, resulted in improved project timelines.
- Fostered a positive work culture to boost employee morale.
- Led team meetings, ensured clear communication amongst all members.
- Coordinated with other supervisors to maintain consistency across shifts.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Assisted in the recruitment process for hiring quality staff members.
- Conducted performance appraisals with employees for career development discussions.
- Reporting to the Public Relation Manager about the weekly job
- Handling the PRO for doing the appropriate Jobs
- Meeting Government officials regarding various aspects of Mall Operations
- Managed the appointments regarding the organisation
- Tracked the documents sent to Governments & Consulates
- Handled the task of organising personnel travel arrangements
- Assisted the employees in outboard process and handled their personal projects
Procurement Coordinator
Shankar Group of Industries Pvt Ltd
Chennai
07.2008 - 10.2009
- Coordinating purchasing activities includes researching, identifying, and evaluating vendors for pricing and quality, documenting all purchasing decisions, and completing purchase orders
- Prepares, analyzes, and negotiates Requests for Proposals (RFP) with local suppliers for efficient delivery of products and services; tracks and develops reports to identify progress of cost saving initiatives
- Analyzes, identifies, and communicates information regarding purchase orders utilizing out-of-network vendors; identifies, researches, and resolves problems relating to purchasing issues
- Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales
- Analyze market and delivery systems in order to assess present and future material availability
- Verifies and inputs vendor data into system; develops reports to track vendors and perform other assigned duties
Customer service Executive
ICICI Bank
Kerala
06.2005 - 08.2006
- Deliver world class customer service, mainly to handle inbound calls from customers regarding their enquiries of relevant banking products
- Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
- Keep up-to-date on new or enhanced products /services in order to maintain a high level of quality service to customers
- Issuing and blocking of cheques, up on customer request
- Conducting follow-up calls to customers with deferred payments
- Educating customers about the new products available and referring interested customers to the sales department
Education
Some College (No Degree) - Science
St.Johns Higher Secondary School
India 01.2000 - 01.2002
Bachelor of Science - Maths
Marthoma college
India 01.2002 - 01.2005
Master of Business Administration - Marketing&HR
AMS Engineering College
India 03.2006 - 06.2008
Skills
- Verbal communication
- Written communication
- Strategic evolution
- Resource implementation
- Responsibility sharing
- Innovative ideas
- Leadership skills
- Client account management
- Strategic planning
- Project Management
- Bookkeeping
- Customer relationship building
Languages
English
Hindi
Malayalam
Tamil
Arabic (speaking only)
Custom
- Be a part of the team for the successful opening of 'Oman China Mall' in the year 2015.
- Be a part of the success of 'Project China Mall, Ajman' UAE in 2010.
- Achieve the best employee award in 2014 for project China Mall, Ajman.
- Member of a Chinese delegations in UAE market research.
- Project on 'Organizational Study' at Stable Marine Pvt Ltd, Kerala, India.
- Organised seminar on 'Strategic business planning'.
- Well versed with internet & office tools.
Personal Information
- Date of birth: 10/19/84
- Nationality: Indian
- Marital status: Married
Timeline
Assistant Manager-Public Relations/Visa&License Department
International Real Estate Development Co.LLC
03.2018 - 03.2024
Assistant Manager-Public Relations
Muscat Global Centre LLC
11.2015 - 03.2018
Assistant Manager, Public Relations/Head of the Department-Visa&License
Gulf Chinese Trading Corporation F Z C
02.2014 - 08.2015
Supervisor, Visa&License Department (public Relations)
Gulf Chinese Trading Corporation F Z C
12.2010 - 02.2014
Procurement Coordinator
Shankar Group of Industries Pvt Ltd
07.2008 - 10.2009
Master of Business Administration - Marketing&HR
AMS Engineering College
03.2006 - 06.2008
Customer service Executive
ICICI Bank
06.2005 - 08.2006
Bachelor of Science - Maths
Marthoma college
01.2002 - 01.2005
Some College (No Degree) - Science
St.Johns Higher Secondary School
01.2000 - 01.2002
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