Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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RAJESHWARI NAGRAJ

Muttrah, Muscat

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

3
3
years of professional experience

Work History

Administrative Executive

Gulf Initiatives Trading
04.2022 - 02.2023
  • Settling clients concerns in swift and professional manner
  • Apply for visas and provide information regarding government activities
  • Assisting with monthly payrolls of GIT and client companies
  • Process reimbursement forms
  • Preparing job offer emails and employment offer contracts
  • Managed phone and email correspondence and handled incoming and outgoing mails
  • Providing assistance in recruiting and staffing
  • Scheduled appointments and conducted follow-up calls to clients.
    Maintained daily report documents, memos and invoices.
  • Prepare agreements, contracts or quotations
  • Connecting premier companies with employees as per their requirements by ensuring full satisfaction of clients
  • Taking full responsibility for all annual leave and attendance records
  • Maintain security and confidentiality of client information
  • Market study and research for relevant useful information and adaptations
  • Create and update expense reports
  • Act as point of contact for internal and external clients
  • Assisting supervisors and staff with company projects and tasks
  • Assist with presentations and reports
  • Maintain digital and physical financial records
  • Issue invoices to clients monthly and as per services to be offered
  • Attend meetings and giving presentations
  • Processing transactions, preparing cheque's, and updating cash flow, budgets, etc.
  • Working with team leaders, managers, and department heads to learn departmental needs and goals - Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Maintained office supplies inventory by checking stock and ordering new supplies

Call Center Customer Service Representative

Sharaf DG
10.2019 - 01.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Processing orders and transactions online
  • Collecting and analyzing customer feedback to present it to management
  • Educated customers about billing, payment processing and support policies and procedures.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintaining positive, empathetic, and professional attitude toward customers at all times
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Document and report on customer feedback to improve customer experience
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Perform online sales activities to achieve company's and individual sales objectives
  • Made sure daily sales targets were achieved to reach the monthly sales targets
  • Providing relevant product information through phone calls, chats, and social media to close sales deals
  • Maintaining solid customer relationships by handling customer complaints and concerns with speed and professionalism
  • Resolved concerns with products or services to help with retention and drive sales.
  • Update customers with upcoming promotions, deals, and offers.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Education

High School Diploma -

Indian School Al Wadi Al Kabir
2015

Bachelors - Computers and Internet Application

Majan University College
2019

Skills

  • Microsoft Office
  • Customer Service
  • Event Coordination
  • Communication
  • Greeting Visitors
  • Customer Service Understanding
  • Administrative Support
  • Problem-Solving Ability
  • Critical Thinking
  • Data Research and Compilation
  • Meeting Minutes

Languages

Malayalam
Native language
English
Proficient
C2
Hindi
Advanced
C1

Additional Information

  • Event coordination for BMW Automobiles
  • Handling sales and stocks of Neutrogena and Johnson & Johnson in Muscat Pharmacy outlets
  • Promoting and sales for Friendi Mobiles in various outlets all over Oman
  • Explaining various schemes of Malabar Gold and Diamonds through calls, emails and one to one meetings
  • Conducting door to door surveys for Simpa Marketing

Timeline

Administrative Executive

Gulf Initiatives Trading
04.2022 - 02.2023

Call Center Customer Service Representative

Sharaf DG
10.2019 - 01.2021

High School Diploma -

Indian School Al Wadi Al Kabir

Bachelors - Computers and Internet Application

Majan University College

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RAJESHWARI NAGRAJ