Rajesh Menon

2010-12 - Current

Senior Sales Manager

Holiday Hotels And Resorts, Muscat

· Directed sales support staff in administrative tasks to help sales reps close deals.

· Worked diligently to resolve unique and recurring complaints, promote loyalty, and enhance operations.

· Developed sales strategy based on research on consumer buying trends and market conditions.

· Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.

· Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.

· Achieved a dramatic sales increase by skillfully managing relationships and implementing proactive sales approaches.

· I coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

· participated in trade exhibitions, conferences, and other gatherings with main goal of extending business prospects.

· Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

· To lower attrition and encourage high retention rates, keep moral and upbeat work environment.

· Forecasted sales and established processes to achieve sales objectives and related metrics.

· Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Identified, hired, and trained highly qualified staff by teaching best practices, procedures, and sales strategies.
• Ensure professional sales calls & selling principles and SMART selling philosophies by carefully planning sales calls into defined objectives.
• Implements all sales action plans related to responsibility areas as outlined in a marketing plan.
• ATM 2007–2010: Extensively represented the hotel group in shows and through marketing initiatives for hotel group across GCC. With my significant experience in marketing promotion, I was able to figure up numerous package offerings for the corporate sector division while directing the sales team and pre-opening hotels.
• At the Oman Travel Market Exhibition, I represented the organization.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Maintained financial controls, planned business operations, and controlled expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• Adhered to safety protocols by enforcing proper equipment usage.
• Worked with the front desk to respond promptly to all guest requests.
• Assign housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Trained and mentored all new personnel to maximize the quality of service and performance.
• Managed laundry sorting, washing, drying, and ironing.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Completed schedules, shift reports, and other business documentation.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Developed and maintained a comprehensive inventory system to track equipment and supplies.
• Developed and implemented staff recognition programs to motivate and reward employees.
• Addressed customer feedback and complaints to maximize satisfaction.
• Established and enforced safety protocols and guidelines for staff.
• Prepared and submitted reports to demonstrate staff productivity and areas for improvement.
• Collaborated with management to develop long-term strategies for housekeeping and the janitorial department.

• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
• Restock room supplies, such as facial tissues, for personal touch with every job.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Oversaw calendar to manage an organized cleaning schedule and complete tasks on time.
• Scrubbed floors with special cleaners and equipment to achieve a deep clean.
• Handled requests for extra linens, toiletries, and other supplies.
• Hang, clean, and rehang draperies to maintain freshness.
• Changed bed linens and collected soiled linens for cleaning.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Could not complete due to personal problems.