RAJESH KUMAR
Muscat,MA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Food & Beverage Expert
Sheraton Oman Hotel
04.2023 - Current
- Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel.
- Experience fine dine Restaurant asado south american stake house.
- Consistently performing opening to closing procedures, Restaurant and Banquet operations,Specialsetups, handling events/meetings, VVIP Siverservice and Outside caterings as well.
- Professionally satisfy guest needs, monitor guest voice and feedback forms as well.
- Practise good customer relations and attend to customer complaints/ queries satisfactorily.
- Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
- Skillfully handle cash, making and closing billing a professional manner.
- Special knowledge of barsetups, making and presenting alcoholic beverage to guests.
- Actively use up selling techniques exceed guest expectations and increase revenue.
- Self-motivated, with a strong sense of personal responsibility.
Food Beverage Service Expert Training
Radisson Blue Hotels India
12.2019 - 05.2020
- Radisson Blue Jammu 6 Months Training Food And Beverage service.
- Service Styles: Training on different types of service styles such as à la carte, buffet, and set menus.
- Menu Knowledge: Learning about the hotel’s menu, including the ingredients, preparation methods, and presentation of each dish or drink.
- Guest Interaction: How to greet guests, take orders, explain menu items, and upsell food and drinks in a polite and professional manner.
- Trainee Cashier (F&B): Understand billing, POS systems, and payment processing. Learn to interact with guests at the point of payment.
- Wine and Spirits: Understanding different types of wines, spirits, and cocktails, how to store them, and how to serve them to guests.
- Health and Safety Standards: Understanding the food safety guidelines, hygiene practices, and how to prevent foodborne illnesses.
- Trainee Room Service Attendant: Train in in-room dining procedures, tray setup, and guest delivery. Practice order taking via phone and handling payments.
- Handling Complaints: Training on how to manage and resolve guest complaints effectively and professionally.
Education
Himachal Institute Hotel Management Shahpur
07-2020
Hotel Management Degree -
Himachal Institute Hotel Management Shahpur
07-2020
Hotel Management
Government Senior Secondary School
Tundi03-2017
Skills
- Exceptional Customer Service
- Strong Communication Skills
- In-Depth Menu & Beverage Knowledge
- Attention to Detail
- Team Leadership & Training
- Multi-tasking & Time Management
- Sales & Upselling Skills
- Knowledge of Safety & Hygiene Standards
- Problem-Solving & Conflict Resolution
- Passion for Hospitality
- Friendly, positive attitude
Timeline
Food & Beverage Expert
Sheraton Oman Hotel
04.2023 - Current
Food Beverage Service Expert Training
Radisson Blue Hotels India
12.2019 - 05.2020
Himachal Institute Hotel Management Shahpur
Hotel Management Degree -
Himachal Institute Hotel Management Shahpur
Hotel Management
Government Senior Secondary School
Personal Details
- Date of Birth : 08/06/2000
- Marital Status : Single
- Nationality : INDIAN
- Passport : V2326216
- Gender : Male
- Reference
Company. sheraton Oman Hotel
Names lhab . Boktor
Mobile number +96871199102
Position Restaurant manager
Email ihab.boktor@sheraton.com