Summary
Overview
Work history
Education
Skills
Websites
Languages
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Rabia Sbeit Al Ghillani

muscat \ al amrrat,oman

Summary

Accomplished sales professional with extensive expertise in B2B and B2C sales, proficient in CRM software and Salesforce. Demonstrates exceptional skills in market analysis, lead generation, and client relationship building. Proven track record of quota achievement and customer retention through effective sales techniques and digital marketing strategies. Adept at sales forecasting, KPI monitoring, and delivering outstanding customer service. Career goal includes leveraging comprehensive product knowledge to drive business growth and client acquisition.

Overview

16
16
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

Sales consultant

Dhofar automotive
Muscat, Oman
06.2016 - 02.2020
  • Increased brand awareness by conducting engaging product demonstrations.
  • Close complex deals with a strategic and customer-focused approach.
  • Generate leads to increase potential business opportunities.
  • Built strong relationships with customers, resulting in repeat business.
  • Assisted customers through entire sales process to ensure satisfaction.
  • Conducted market research for better understanding of industry trends.
  • Dealt with customer queries effectively, maintaining high quality service standards.
  • Collaborated with sales team to meet monthly targets successfully.
  • Managed key accounts resulting in increased profitability for the company.
  • Nurtured leads into successful conversions, boosting overall sales figures.
  • Delivered convincing sales pitches to attract new clients.
  • Negotiate contracts leading to mutually beneficial agreements.
  • Utilised CRM software efficiently, improving lead tracking and follow-ups.
  • Develope compelling sales proposals that increased conversion rates.
  • Yielde higher sales revenue through upselling techniques.
  • Handled after-sales services proficiently, ensuring client retention.
  • Listene to customer problems, objections and concerns, offering tailored solutions.
  • Negotiate and closed sales to secure profitable deals and contracts.
  • Established customer purchasing needs, offering personalised guidance with product and accessory selection.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Improved new business using targeted door-to-door selling.

Sales executive

Suhail Bhawan automotive ( Nissan )
Buraimi, Oman
04.2014 - 06.2016
  • Increased customer engagement by delivering high-quality product demonstrations.
  • Elevated brand awareness for significant market influence through strategic sales campaigns.
  • Established strong relationships with key industry players to expand business reach.
  • Identified new business opportunities that enhanced growth potential of the company.
  • Developed customer loyalty with excellent customer service, leading to repeat business.
  • Boosted sales revenue through aggressive and targeted marketing strategie.
  • Crafted compelling pitches for securing high-value deals with clients.
  • Streamlined sales process to enhance operational efficiency and productivity.
  • Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
  • Implemente robust CRM systems that improved tracking of sales activities and client interactions.
  • Championed cross-selling initiatives to maximise sales volume and profit margins.
  • Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
  • Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
  • Respond promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
  • Delivered engaging sales presentations at industry events to attract potential customers and partners.
  • Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
  • Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
  • Managed client relationships from early stages of sales process through to post-sales
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Generated new leads and opportunities to maximise revenue.
  • Achieved and exceeded sales targets in line with client growth across all products and services.
  • Maintained contact with customers throughout sales and pre-delivery process.
  • Understood customer needs to craft exceptional sales journeys.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
  • Maintained awareness of latest industry trends, product knowledge and sales techniques.
  • Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
  • Unearthed new target markets, prospective clients and key sector decision-makers.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Communicated with potential and existing customers in-person, over telephone and via webchat.
  • Communicated with potential and existing customers in-person, over telephone and via webchat.
  • Improved new business using targeted door-to-door selling.

Purchasing coordinator

The office of H.H . Hamdan Bin Mohammed Al Maktuom
Dubai - Nad Al shbaa, UAE
05.2010 - 05.2013
  • Liaised with internal departments for precise understanding of material requirements which led to reduced wastage rates.
  • Handled invoice discrepancies promptly, supporting positive vendor relationships.
  • Implemented risk management strategies, mitigating potential disruptions in the supply chain process.
  • Assisted in the development of procurement policies and procedures, fostering better organisational adherence.
  • Resolved delivery issues swiftly which resulted in minimal downtime.
  • Coordinat with cross-functional teams effectively facilitating smooth workflow.
  • Complied strictly with company's ethical standards during procurement activities fostering transparency.
  • Streamlined purchasing processes by implementing effective negotiation techniques.
  • Developed strong supplier relationships for improved service and product quality.
  • Achieved cost reductions with strategic sourcing of goods and services.
  • Conducted market research to identify potential suppliers, resulting in more competitive pricing.
  • Managed purchase orders, ensuring accurate record keeping and prompt payment.
  • Boosted efficiency by maintaining an organised inventory system.
  • Enhanced procurement operations through regular review and update of supplier contracts.
  • Created monthly reports to provide insights into purchasing trends and expenditures.
  • Ensured timely fulfilment of purchase requests to meet operational demands.
  • Evaluated suppliers on a regular basis, contributing to enhanced supply chain reliability.
  • Facilitated decision-making by preparing cost comparison of material pricing.
  • Minimised customer complaints by verifying procured items met required quality standards.
  • Enabled accurate cost tracking by maintaining and updating purchase records.
  • Accurately anticipated future customer demand through predictive analysis of historical data.
  • Negotiated purchasing and payment terms that in annual procurement savings.
  • Directed daily operations to achieve maximum output and reduce costs.
  • Adjusted inventory levels to keep obsolescence and cost low.
  • Established operational and administrative procedures and enforced controls.
  • Coordinated dispatching of transport vehicles distributing goods across locaitions.
  • Reviewed purchasing, storage and distribution practices in line of industry advancements.
  • Introduc operational and administrative procedures to uphold integrity of current processes.
  • contract negotiation to obtain favourable terms for quality, cost and delivery requirements.
  • Defined KPI targets to maintain solid standards of work in team.

Terminal operator

Emirates General Petroleum Corporation
Dubai - jabal ali port, UAE
05.2004 - 07.2007
  • Ensured safe operations by adhering to health and safety regulations.
  • Monitored terminal systems for optimised performance.
  • Boosted efficiency with regular maintenance of terminal equipment.
  • Executed daily tasks, improved operational flow.
  • Communicated effectively with team members to achieve organisational goals.
  • Managed inventory records for streamlined operations.
  • Troubleshot technical issues to enhance productivity.
  • Conducted routine checks, ensured optimal equipment functionality.
  • Coordinated the shipping oprations for smooth transition of product.
  • Assiste in training new staff members, promoted team development.
  • Maintained cleanliness of terminal area, ensuring a conducive working environment.
  • Handled documentation processes, facilitated quicker transactions.
  • Performed administrative duties for seamless workflow management.
  • Collaborated efficiently with other departments, fostered positive work relationships.
  • Oversaw loading and unloading activities, guaranteed safe handling of product.
  • Operated terminal machinery skillfully, minimised downtime due to mechanical failures.
  • Provided support during emergency situations, ensured safety of personnel and property.
  • Directed daily operations to achieve maximum output and reduce costs.
  • Tracke storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
  • Adjuste inventory levels to keep obsolescence and cost low.
  • Oversaw records covering purchasing transactions, distribution flow and stock storage.
  • Established operational and administrative procedures and enforced controls.
  • Coordinated dispatching of transport vehicles distributing goods across locations.

Education

Higher National Diploma - 60.26

Ahmed Bin Majid High School
Oman - Sur
09.2001 - 06.2002

Skills

  • Product knowledge
  • Sales forecasting
  • CRM software proficiency
  • Market analysis
  • Sales techniques mastery
  • Lead generation
  • B2B sales expertise
  • B2C sales experience
  • Client relationship building
  • Telesales acumen
  • Quota achievement
  • KPI monitoring
  • Customer retention
  • Digital marketing understanding
  • Client acquisition
  • Salesforce
  • Salesforce CRM
  • Referral strategies
  • Sales and marketing
  • Sales closing techniques
  • Product and service knowledge
  • Customer liaison
  • Customer profiling
  • Customer service excellence
  • Communication finesse
  • Sales reporting skills
  • Time management mastery
  • Point of sale operation
  • Stock replenishment
  • Customer Service
  • Customer relations
  • Opening and closing procedures
  • Stocking and replenishing

Languages

Arabic
Fluent
English
Fluent
Urdu
Advanced

Affiliations

  • sea sports, diving,valyboll and reding

Accomplishments

best sales advisor cabital for 2017,

Certification

1-prasention skills

2-negationon skills

3-certificate sales consultant

4-certificate terminal operator

References

References available upon request.

Timeline

Sales consultant

Dhofar automotive
06.2016 - 02.2020

Sales executive

Suhail Bhawan automotive ( Nissan )
04.2014 - 06.2016

Purchasing coordinator

The office of H.H . Hamdan Bin Mohammed Al Maktuom
05.2010 - 05.2013

Terminal operator

Emirates General Petroleum Corporation
05.2004 - 07.2007

Higher National Diploma - 60.26

Ahmed Bin Majid High School
09.2001 - 06.2002

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Rabia Sbeit Al Ghillani