Qais Zahran Hemed
Zanzibar
Summary
Dedicated professional with extensive knowledge in QMS, ISO-9001 standards, and regulatory compliance. Proficient in the Microsoft Office suite and skilled in client relationship management, ensuring high levels of customer satisfaction. Committed to leveraging expertise to drive continuous improvement and uphold quality standards.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Flight Operation Officer
Fly Zanzibar ltd
Zanzibar
01.2023 - 04.2025
- Coordinated flight planning, scheduling, and dispatch to ensure efficient airline operations
- Monitored weather conditions, air traffic, and operational constraints to support flight crews
- Ensured compliance with aviation regulations and company policies
- Communicated with pilots, ground staff, and air traffic control to optimize flight safety and efficiency
- Responded proactively to unexpected changes in flight plans, demonstrating adaptability under pressure.
- Managed flight schedules to ensure timely departures and arrivals.
Assistance Quality Manager
Fly Zanzibar ltd
Zanzibar
01.2024 - 04.2025
- Assisting in implementation and monitoring of quality managements system
- Supporting continuous improvement initiatives to enhance operational efficiency
- Collaborating with departments to uphold quality standards and regulatory requirements
- Conducting audits and inspections to ensure compliance with aviation safety regulations
- Handled non-conformance issues proactively, reducing production delays significantly.
- Streamlined workflow for increased productivity through team training on quality standards.
Education
Flight Operation & Dispatch -
Regional Aviation Collage
Tanzania, Dar es salaam 06.2023 - 12.2023
Quality Management Systems - undefined
Civil Aviation Training Centre
Secondary level School - Classical studies
Al-falah Muslim School
Zanzibar 01.2016 - 11.2019
Computer Training Centre -
The state University of Zanzibar
Zanzibar 02.2020 - 08.2020
Advance level School -
Kiembe Samaki School
Zanzibar 01.2020 - 10.2022
Skills
- QMS understanding
- Microsoft office suite proficiency
- Customer satisfaction
- Regulatory compliance
- ISO-9001 knowledge
- Client Relationship Management
Certification
- Flight Dispatcher License, Certified by TCAA to plan and coordinate flight operations in compliance with aviation regulations.
- Airside Vehicle Operator Permit (AVOP), Authorized to operate vehicles in airside areas, ensuring adherence to airport safety protocols.
Affiliations
- Travelling and exploring new cultures.
- Flight simulation and navigation apps.
- Reviewing documentaries
Personal Information
- Date of birth: 10/01/01
- Gender: Male
- Nationality: Tanzanian
- Marital status: Single
Languages
English
Advanced
Arabic
Intermediate
Swahili
Native
REFERENCE
MOHAMMED NASSOR SALEH
CEO & ACCOUNTABLE MANAGER
FLY ZANZIBAR LTD
+255777414366
ZANZIBAR
MUHSIN ZAHRAN HEMED
QUALITY MANAGER
FLY ZANZIBAR LTD
+255779900032
ZANZIBAR
Timeline
Assistance Quality Manager
Fly Zanzibar ltd
01.2024 - 04.2025
Flight Operation & Dispatch -
Regional Aviation Collage
06.2023 - 12.2023
Flight Operation Officer
Fly Zanzibar ltd
01.2023 - 04.2025
Computer Training Centre -
The state University of Zanzibar
02.2020 - 08.2020
Advance level School -
Kiembe Samaki School
01.2020 - 10.2022
Secondary level School - Classical studies
Al-falah Muslim School
01.2016 - 11.2019
Quality Management Systems - undefined
Civil Aviation Training Centre
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