Pruthviraj Goud Cherlapalli
Soft Service Deputy
Hyderabad
Summary
A highly motivated and detail-oriented Soft Services Deputy with proven experience in managing and supervising non-technical facility operations to ensure a safe, clean, and customer-focused environment. Adept at overseeing housekeeping, waste management, front office, pest control, landscaping, and other soft services across various facilities. Demonstrates strong leadership and communication skills, ensuring that service standards are maintained, vendor relationships are effectively managed, and client satisfaction remains a top priority.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Operational Manager
Quick Zebra Service
12.2024 - Current
- Company Overview: under Dream Group
- Plan, supervise, and coordinate daily cleaning operations across all mall areas (internal, external, and car park).
- Ensure cleaning schedules are executed effectively across two shifts (morning and evening). Monitor performance of cleaning teams to maintain high hygiene and presentation standards.
- Oversee 150 cleaning staff, 10 supervisors, and 2 shift in-charges. Conduct daily briefings with supervisors and shift in-charges.
- Approve rosters, manage shift rotations, and ensure adequate staffing. Address staff grievances, attendance, and disciplinary issues.
- Guide and support supervisors to ensure zones under their control are well-managed. Conduct regular area inspections with supervisors and rectify non-compliance or deficiencies.
- Coordinate with the administrative staff for maintaining staff records, attendance logs, and leave management.
- Prepare and submit monthly reports (attendance, incident, consumables, etc.). Monitor inventory and usage of cleaning materials and equipment.
- Implement and enforce mall hygiene standards and safety protocols.
- Carry out regular audits and quality checks to ensure consistent cleanliness and compliance with SOPs.
- Address client and management feedback or complaints promptly.
- Liaise with mall management, tenants, and contractors on cleaning-related matters. Coordinate with maintenance, security, and pest control for integrated facility management.
- Organize regular training sessions for staff on cleaning techniques, safety practices, and customer service.
- Conduct refresher training for supervisors and in-charges on operational procedures.
- Lead the cleaning team during emergencies (spills, accidents, weather-related events). Ensure readiness with tools, staff, and protocols for quick response.
- Monitor functionality of cleaning machines and request servicing or replacement when needed.
- Ensure proper PPE usage and hygiene compliance among staff.
- Maintain accurate records of cleaning activities, manpower deployment, incidents, and inspection reports.
- Submit daily/weekly/monthly performance reports to mall management.
- Under Dream Group
Soft Service Superintendent
Sodexo Teyseer
09.2022 - 05.2024
- Responsible for the delivery of all Housekeeping, including Pest Control, Landscaping and Office Support Services.
- Will deliver SOS briefing to Soft services Supervisors daily, carry out daily walk, and update soft services dashboard daily.
- Assist to Soft service manager to prepare quotations and financial achievements.
- Responsible for preparing monthly reports and PPT Presentation of soft service.
- To attend Weekly meetings and liaise with key focal points on daily basis and close out pending issues.
- To work closely with the team to manage and monitor soft services improvement plan and work towards achieving the goal.
- Carry out job review by setting objectives, review performance quarterly and report improvement plan.
- Help in developing training and safety with Training and development and HSE team.
- Responsible for auditing the housekeeping, reception, pest control operations across the client’s premises to ensure services are delivered in a safe consistent and compliant way to achieve contractual service levels and key performance indicators.
- To ensure that assigned tasks are carried out safely, professionally and in accordance with company operating standards and procedures.
- Supervise the daily activities of the team.
- Ensure optimal use of manpower and resources including sub-contractors and their staff.
- Preparation and submission of material requirements for office services such as cleaning materials, pantry items, office stationery, toners etc.
- To respond in a prompt and efficient manner to all reactive issues and call center requests.
- Compile daily inspection checklist to monitor standard of work and completion to the schedule.
- Maintain good communication & relationship with the client.
- Administration and clerical responsibilities as required by job.
- Supervise and train employees and contractors as needed.
- Set up, maintain, and organize department's central files, information, filing, and messages.
Senior Supervisor
V2V Pest Control
08.2021 - 05.2022
- Provides oral and written feedback on work activities.
- Uses equipment, chemicals, and pesticide/insecticide products.
- Keep good records of hours worked, chemicals used, and payment collected.
- Follow detailed instructions in applying pesticide to avoid harm to the client and self.
Cleaning Supervisor
Al Naba Services L.L.C
09.2019 - 07.2021
- Company Overview: OMAN
- Conduct pre-shift meeting and review all information pertinent to the activities and grooming check to make sure that all the general areas washroom areas of the premises are kept to the highest standard of hygiene, health and safety and presentation.
- Plan, schedule, and organize work to ensure proper coverage the building Toilets, Public area lounges, proper staff allocation, Produce daily and periodic cleaning schedules for cleaning staff.
- Maintain appropriate records, manual and computerized, for all cleaning works Machinery, scrubbing, buffing, polishing, carpet shampoo.
- High level dusting extreme knowledge in various floor types external and internal Monitor employee attendance and leave vacation database, Manage annual leave requests and sickness absence.
- Attending safety meetings and training sessions and operating in accordance with the instructions received.
- Supervise the section to ensure that staff carries out assigned work in accordance with standard operating procedures and adheres to all safety standards.
- Waste management and food handling, buffer carrousel and screw feeder training to the staff.
- Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
- Monthly budget plan for consumables and coordinate with supplier & carry out stock checks of consumables, place orders.
- Ensure that all the consumables are supplied effectively, and not allowing any of the dispensers to run short of supplies (soap, hand towels, toilet tissue, etc.).
- OMAN
Custodial Shift Supervisor
Hamad International Airport
08.2013 - 08.2019
- Company Overview: Under Facilities Management and Maintenance (FMM)
- Be responsible for giving training for the Janitors, team leaders.
- Responsible for preparing Method of statement Risk assessment.
- Responsible for daily inspection in each location to improve the cleaning standard also the development of Janitors.
- Manage the daily activities of the housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.
- Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior to gate opening for every event held at the Field.
- Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.
- Ensures the proper maintenance of all equipment; plans for repair and/ or replacement of used and damaged equipment.
- Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms.
- Responsible for providing a continuous improvement review and development of initiatives to improve soft services to achieve optimum performance.
- Preparing duty roosters of Janitors and field vehicle drivers and supporting staff subcontract staff Time sheets, Training modules of Machinery, Chemicals equipment’s.
- Under Facilities Management and Maintenance (FMM)
Education
BSc - Mathematics
Mewer University
Intermediate Education - MPC 12th
SSLC - 10th
Board of Secondary Education
Skills
- Budgeting and financial management
- Leadership and team management skills
- Problem-solving and decision-making skills
- Quality assurance and compliance
- Training & Development
- Budget Management
- Reports & Dashboards Maintaining
Family - Members
- Mother
- Wife
- Son
Personal Information
- Passport Number: W3863709
- Date of Birth: 04/15/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Operational Manager
Quick Zebra Service
12.2024 - Current
Soft Service Superintendent
Sodexo Teyseer
09.2022 - 05.2024
Senior Supervisor
V2V Pest Control
08.2021 - 05.2022
Cleaning Supervisor
Al Naba Services L.L.C
09.2019 - 07.2021
Custodial Shift Supervisor
Hamad International Airport
08.2013 - 08.2019
Intermediate Education - MPC 12th
SSLC - 10th
Board of Secondary Education
BSc - Mathematics
Mewer University
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