Prakash Roka

• Founded the company, overseeing the development of the company profile, website, and initial customer base
• Conducted up to 150 calls daily to understand clients' IT set-ups, identifying opportunities to pitch partner solutions and educate customers on value propositions
• Successfully generated client requirements from day one, contributing to a strong initial pipeline
• Established key partnerships and strategic relationships, leveraging insights into the local market dynamics
• Transitioned ownership due to business partner's influence and established presence in Oman, leading to the decision to sign off shares

• Joined as an Account Manager for ZWCAD an alternative CAD Solution for AutoCAD and based on the performance got the opportunity to step into Account Manager role for Sales and Pre sales for ICT & ELV Solution which includes Offering solution such as Network Solution, Server Solution, Storage Solution, IP Telephony Solution, Firewall Solution, Endpoint Solution, IP CCTV Solution, Access Control Solution, Cloud Solution, Microsoft Products - Microsoft Office 365, Microsoft Dynamics AX/365/CRM/Sales force, SharePoint Solution, Annual Maintenance Contract and PA system
• Sales and Pre sales activity such as: Visiting companies to give presentations to key decision makers on the solutions and products offered by JAS Business Systems
• Identifying and validating Tenders, RFI, and RFQ
• Involve technical team wherever necessary
• Getting price from distributors
• Prepare a proposal and share the proposal to the customer
• Doing regular follow up and taking feedback from the customer on the proposal shared and identify for any gap and close the deal

• Identifying and calling potential companies IT Manager or the decision maker (Average calls around 150 calls per day) under SME, SMB and Large Enterprise's and understanding their current business environment and to educate them what value we could add in terms of improving their Business with a Cost Effective and Quality IT Solution and also identify for any new Tenders, RFI, RFQ or RFP for IT Solution and also conduct marketing campaign through digital marketing for different Partner's Products and Solutions
• Contact MEP contractors and contractor understand their current and future projects ELV requirements
• Offering solution such as Network Solution, Server Solution, Storage Solution, IP Telephony Solution, Firewall Solution, Endpoint Solution, IP CCTV Solution, Access Control Solution, Cloud Service Offering - SAAS, Microsoft Products - Microsoft Office 365, Microsoft Dynamics AX/365/CRM/Sales force, SharePoint Solution and Annual Maintenance Contract
• Meeting Stakeholders of Government companies, Banks and other corporate companies which deal with Customer data understand their existing setup and provide expert advice and guide on the importance of Information Security matters for the company
• And arrange for an assessment to check the IT infrastructure, System and the Processes to identify vulnerabilities and recommend appropriate Security measures
• Also working with the client on conducting security assessments and audits, Developing security policies and procedures, designing and implementing security solutions, and providing ongoing monitoring and support
• Also provide incident response planning and conduct training to the employee to provide awareness about the do and don't and programs to promote a Culture of security within the Organization
• Preparing Sales Strategy, analyzing the market trend and prepare a strategy for Business Development
• Which includes understanding the current market trends and the needs and changing the approach towards the trends to get maximum output
• Independently built new client base, manage, follow-up and close the deal without any supervision and also maintaining and developing existing customer business and cross selling or up selling solutions and products
• As a Part or Business Development initiatives understood the criteria to upgrade the partnership and have successfully upgraded the partnership by making sure that the relevant certification is completed and revenue target is achieved for each individual partners
• Which would eventually get more discount on the product or solution which would in turn help the company secure more margin and increase the revenue for the Company

• Company Overview: Outsourced to Abu Dhabi Islamic Bank
• Outsourced to Abu Dhabi Islamic Bank

• Company Overview: Outsourced to Mashreq Bank
• Outsourced to Mashreq Bank

• Company Overview: Outsourced to ADCB
• Received Rookie Award for achieving 200% of the Target
• Outsourced to ADCB

To identify Internal and External threats and synthesize hard and soft assets by coordinating with various support functions to provide effective prevention and recovery of operations for the organization during crisis situation , to maintain competitive advantage and value system integrity for the Organization .
- Conduct BCP Exercise on a regular basis and BCP audits on projects and site
infrastructure to assess the compliance and to iron out any loop holes in BCP
strategy.
- Coordinating with various Support Functions (Admin, NSS, Project teams) to assess
the contingency readiness of Projects in CTS at project level, account level and site
level which includes Intercity, Intracity, intra country and work from home BCP test.
- Coordinate with vertical and horizontal teams in building awareness on Business
Continuity Plans (BCP) and conduct various other training programs.
- Monitor the SOS alerts /news and Ensure communications are in place for advising
all stakeholders of a critical situation that may have potential impact on the CTS
operations
- Closely monitor the impacts foreseen by natural calamities and artificial happenings
which will impact the business and driving down to a suitable resolution to continue
Business As Usual.
- Conducting BCP tests (Simulation, Call Tree, Table Top) at project level, facility level,
city level and country level.
- Plan and Coordinate regular Annual Shutdown Maintenance (ASDM) activities for all
the facilities in CTS.
- Plan and Coordinate Failover Test for Cognizant Applications.

Helping the customer with any Customer service Or Technical Support with the Symantec Home Based Product (Norton antivirus, Norton internet security, Norton360)

International BPO - Voice Process
Technical Support: (Symantec-EH) and Customer Service: (VISA RETENTION) Queue:
- Handling Inbound and Outbound Calls from APAC-NAM-EMEA countries.
- Handling Escalation calls from Level 1 Support and providing best support.
- Provide technical solutions and workarounds for end user on the respective product with the use of knowledge base.
- Identifying the issue on the customer computer after installing Norton Product and troubleshooting the issue.
- Assist customers to diagnose problems and provide resolutions for technical and service issues.
- Monitors and tracks issues to ensure accurate resolution.
- Helping the customer with any enquiry or refund for the Norton product.
- Giving information relating to Norton product
- Educated the customer about the product features and functionality.
- Educated the status of Order placed online, and giving information to the customer.