PRABHAKAR HEBBALE

* Estimation preparation – Checking status of vehicle if washing completed – Setting the Job card to WCFB after labor confirmation—If Warranty job card then checking all documentation is completed as per Warranty checklist – Submission of Warranty orders.

* Technician Productivity report.

* AAA Warranty all process.

*Vehicle roll out report

* Road test vehicle

Checks progress of each repair order throughout the day. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Road tests vehicles to quality-check work performed.

• Leading a team of 8 technicians
• Ensure that the vehicles received are allocated properly to each technicians
• Proper maintenance of vehicle delivery reports to ensure that the vehicles are delivered to the customer at the promised time
• Giving necessary aid to the technicians in case of any difficulties in carrying out complicated jobs
• Make sure that all the technicians are carrying out the job properly and no one remains idle during working hours
• Daily meeting with all the team members to ensure that they are comfortable inside the team and giving due care and necessary attention to all their relevant problems
• Maintaining a spirit of unity inside the team to make sure that the work functions smoothly
• Attending customer complaints in front line by testing car with customer and duplicate the complaints
• Making front line report by diagnosing the car same time with customer & give report
• To communicate with technicians to solving problem by testing and diagnosing the car
• Handling a variety of issues, problems and priorities and delivering the highest quality of customer service
• Ensuring a high quality of work in the workshop
• Final quality testing of car by means of good customer satisfaction
• Assuring speedy maintenance and repair of customer vehicles by means of exact diagnosis and repair order preparation followed by Nissan standards.

• Dealing with customer complaints and liaising with customers after completion of repair to ascertain customer satisfaction
• Preparing the daily service reports, daily workshop survey, daily productivity of mechanics, informing the service manager of trends in customer attitudes
• Effectively attending to all issues concerning customer complaints with attention to detail and taking extra steps, if necessary, to ensure complete customer satisfaction Warranty Maintenance, which includes the process of warranty claiming, and warranty database book-keeping
• Handling a variety of issues, problems and priorities and delivering the highest quality customer service and maintaining a very high level of working relationship with all customers
• Responsible for checking of warranty and goodwill claims, ensuring quality control and damage report with a view to product improvement Accomplishing the goals and objectives set out by the management.

• Assuring speedy maintenance and repair of customer vehicles by means of exact diagnosis and repair order preparation followed by Ford standards
• Handling a variety of issues, problems and priorities and delivering the highest quality of customer service and maintaining a very high level of working relationship with all customers
• Ensuring a high quality of work in the workshop
• Final testing of ford cars
• Acquisition of personal knowledge and experience in workshop management in order to promote self-knowledge, profitability and customer satisfaction.

• Coordinate with job controller to test unites for operability before repairing and identify the breakdown exists by the following operational standards guide
• Prepare the work area, tools, spare parts and machines required for repair
• Fix mechanical and electrical repairs right from first time
• Brakes & steering system overhaul
• Suspension overhaul & alignment, balancing

• Servicing of the vehicle as per schedule
• All electrical diagnosis Engine related diagonals
• Brakes & steering system overhaul
• Suspension overhaul & alignment, balancing