PRABHAKAR HEBBALE
Bangalore,INDIA
Summary
Workshop team leader with extensive experience in automotive repair and vehicle maintenance. Demonstrated ability in employee performance evaluation, recruitment, and customer service. Expertise in managing repair knowledge and ensuring high-quality service delivery. Focused on enhancing operational efficiency and promoting a collaborative work environment.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Senior Service Engineer
OMAN TRADING ESTABISHMENT LLC.MUSCAT OMAN
Muscat, OMAN
01.2021 - Current
- Assigned repair orders to technicians, ensuring compliance with execution standards.
- Monitored job flow to guarantee timely completion and informed service advisors of delays.
- Conducted quality checks to confirm repairs met manufacturer and safety specifications.
- Liaised with parts department for prompt availability of components.
- Provided accurate estimates for servicing and repairs while establishing timescales.
- Developed innovative solutions for complex technical issues using advanced diagnostic tools.
- Supported technicians in resolving technical challenges, enhancing team productivity.
- Recorded technician time and authored technical reports and recommendations.
- Increased customer satisfaction with prompt and efficient service delivery.
- Optimised workflow processes by continuously reviewing and updating standard operating procedures.
Workshop foreman
ABDULLAH ABDULGHANI AND BROS.CO.WLL QATAR
QATAR, QATAR
04.2018 - 07.2020
- Consistently upheld company policies and procedures across the workspace.
- Facilitated team meetings to enhance communication among staff.
- Coordinated daily tasks to optimise workflow efficiency.
- Streamlined workshop operations through implementation of efficient processes.
- Assessed staff performance and delivered constructive feedback to improve skills.
- Promoted an inclusive culture to foster teamwork within the team.
- Conducted training sessions for new employees, ensuring swift integration.
- Implemented cost-saving initiatives, reducing overall workshop expenditure.
CHOWGALE INDUSTRIES PVT LTD GOA
CUSTORMER CARE MANAGER
PANJIM, INDIA
01.2018 - 04.2019
- Coordinated cross-departmental efforts to achieve superior customer service goals.
Managed customer interactions to swiftly resolve issues and enhance satisfaction.
Fostered long-term relationships to support organisational success.
Team leader
ARABIAN AUTOMOBILES CO LLC DUBAI
DUBAI, DUBAI
03.2009 - 03.2016
- Lead team of technicians to ensure efficient completion of daily repairs and maintenance.
Assigned tasks and oversaw quality control to uphold high standards.
Ensured adherence to safety protocols across all operations.
Managed parts inventory, maintaining accurate records for efficiency.
Mentored staff to enhance technical skills and performance.
Improved processes to optimize workshop operations and meet targets.
Handled complex technical issues to resolve challenges promptly.
Service advisor
BELLAD ENTERPRISES PVT LTD BELGAUM
BELGAUM, INDIA
12.2007 - 01.2009
- Facilitates communication between customers and service team, addressing vehicle concerns, providing comprehensive repair estimates, and managing service workflow throughout the entire process.
- Built rapport with customers, enhancing long-term relationships.
- Kept abreast of the latest automobile technologies, enhancing ability to guide clients on car maintenance practices.
- Managed challenging customer situations for resolution and customer retention.
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Monitored stock of parts needed for repairs; eliminating any potential delays due to unavailability.
- Delivered excellent customer service by understanding and meeting their requirements.
- Processed payments promptly and accurately, reducing errors in financial transactions.
- Documented all services provided, maintaining comprehensive records.
- Maintaining positive customer relationships to ensure repeat business.
Service technician
TECHNICIAN
MUMBAI, INDIAN
09.2000 - 10.2003
- Executed diagnostics and repairs on vehicles applying mechanical and electronic expertise.
Conducted routine maintenance tasks, such as oil changes, to optimise performance.
Employed diagnostic tools to detect issues efficiently and accurately.
Replaced or repaired components as necessary to enhance vehicle safety.
Communicated repair alternatives effectively to guide customer choices.
Education
DIPLOMA IN AUTOMOBILE ENGINEERING - AUTOMOBILE
SNJPSNMS TRUST NIDASOSHI KARNATAKA
INDIA 06.1997 - 06.2000
Skills
- Workshop team leadership
- Automotive repair
- Vehicle repairs and maintenance
- Employee performance evaluation
- Workshop staff recruitment
- Repairs knowledge
- Customer Service
- Decision-Making excellence
- Advanced troubleshooting
- Relationship building expertise
- Time efficiency
Languages
ENGLISH
Upper intermediate
HINDI
Fluent
KANNADA
Proficient (C2)
MARATHI
Fluent
Arabic
Elementary
Certification
HOLDING INDIAN AND OMAN LIGHT VEHICLE MOTOR VALID LICENCE
PASSPORT DETAILS
PASSPORT NO - V4034761
MARITAL STAUS
MARRIED
TRAINING
Under gone basic training of maruti vehicles held by Maruti Udyog Ltd. in Mumbai (INDIA).
Under gone advance training of maruti vehicles held by Maruti Udyog Ltd. in Delhi (INDIA).
Under gone MPFI engine training of Maruti vehicles by Maruti Udyog Ltd in Pune (INDIA) Under gone Nissan N-step Training held by Arabian Automobiles (Dubai) Under gone Nissan new model training (Pathfinder,Murano,Altimaand Tida) held in
Arabian automobiles(Dubai)
Under gone Infinity new model training(G-
35,M-45,M35)held in Arabian Automobiles.(Dubai) Under gone Basic training of General Motors (Chevrolet) in Hubli
Under gone Service advisor (NIS) trending held at Chennai Reliance India ltd.
Timeline
Senior Service Engineer
OMAN TRADING ESTABISHMENT LLC.MUSCAT OMAN
01.2021 - Current
Workshop foreman
ABDULLAH ABDULGHANI AND BROS.CO.WLL QATAR
04.2018 - 07.2020
CHOWGALE INDUSTRIES PVT LTD GOA
CUSTORMER CARE MANAGER
01.2018 - 04.2019
Team leader
ARABIAN AUTOMOBILES CO LLC DUBAI
03.2009 - 03.2016
Service advisor
BELLAD ENTERPRISES PVT LTD BELGAUM
12.2007 - 01.2009
Service technician
TECHNICIAN
09.2000 - 10.2003
DIPLOMA IN AUTOMOBILE ENGINEERING - AUTOMOBILE
SNJPSNMS TRUST NIDASOSHI KARNATAKA
06.1997 - 06.2000