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Parwinder Singh Narwal
Service Advisor
Ludhiana /Punjab,India
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Service Advisor
SBA
Muscat , Oman
2016.04 - Current
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
Assistant Manager
Sandhu automobiles ltd
ludhiana / punjab , india
2015.11 - 2016.03
- Mentored team members to enhance professional development and account.
- Created employee schedules to align coverage with forecasted demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Senior Service Advisor
Godawri motor pvt. ltd
Ludhiana / punjab , india
2011.01 - 2015.10
Service Advisor
AB Motors Pvt.Ltd
Ludhaian / Punjab , India
2007.09 - 2010.12
Education
Post Diploma Automobile And Tractor Engg. - Automotive Engineering
Guru Nanak Dev Engg. Collage
Ludhiana 2006.05 - 2007.06
Mechanical Diploma - Mechanical Engineering
Guru Nanak Dev Engg. Collage
Ludhiana 2001.05 - 2005.06
Skills
Knowledgeable in [System]
undefinedInterests
Listening music
Travelling
Team Player
Being ready , willing , and able to support the team and ensuring the team succeeds with all tasks .
Always trying to find the solution of problems with positive attitude to make the things right .
Timeline
Service Advisor
SBA
2016.04 - Current
Assistant Manager
Sandhu automobiles ltd
2015.11 - 2016.03
Senior Service Advisor
Godawri motor pvt. ltd
2011.01 - 2015.10
Service Advisor
AB Motors Pvt.Ltd
2007.09 - 2010.12
Post Diploma Automobile And Tractor Engg. - Automotive Engineering
Guru Nanak Dev Engg. Collage
2006.05 - 2007.06
Mechanical Diploma - Mechanical Engineering
Guru Nanak Dev Engg. Collage
2001.05 - 2005.06
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