Suchita Diwale
Mankhurd,MA
Summary
- To continuously seek to improve theoretical knowledge. To enhance my educational and professional skills in a stable and dynamic workplace.
- Willing to work as key player in challenging and creative environment.
- Where I can learn and contribute in positive ways. Accomplished professional with several years of experience in a sales executive role.
- Delivers dynamic communication, interpersonal, and negotiation talents in fast-paced, ever-changing environments. Valuable and hardworking employee known for turning cold calls into successful selling relationships.
- Resourceful sales executive with several years of experience working independently and collaboratively with team to foster client relationships and drive sales.
- Identifies decision-makers within prospect account to initiate sales process and deliver successful results.
- Team-minded in collaborating with management to strategize and improve sales approaches.
- Professional sales executive with several years of experience attending to customer needs and converting prospects to increase sales.
- Accomplished in emphasizing service features and benefits, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.
Overview
13
13
years of professional experience
Work History
Horeca Sales Executive
Panella food & Beverages Private Limited ( TGL)
Mumbai, Maharashtra
03.2024 - Current
- Interact with the client for product offering, brand awareness on a time-to-time basis by meetings and calls.
- Meet with current and potential customers, understand customer needs, and identify/propose product solutions.
- Coordinating with various stakeholders involved in the dispatch processing.
- Responsible for building the right sales forecast and managing the product inventories.
- Create the leads, communicate with them, and convert the leads to sales.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Negotiated contracts with clients on behalf of the company.
- Identified new potential markets and developed plans for targeting them.
- Attended industry events to build relationships with key contacts in the field.
- Trained junior sales staff on techniques for improving customer service experience.
- Utilized CRM software to track leads and manage accounts throughout the sales cycle.
- Researched industry news and developments to gain insights into customer preferences.
- Generated reports summarizing sales performance metrics and presented findings to management team.
- Provided technical support during product demonstrations at client sites.
Shift Manager
Kitchen Garden by Suzette
Mumbai, Maharashtra
11.2019 - 02.2024
- Maintaining a fully stocked inventory and ordering food supplies, as needed.
- Managing dining reservations and daily restaurant operations.
- Track daily costs and revenues.
- Answer guest service issue, ensure guest satisfaction, and gracefully handle any complaints.
- Following all operational procedures for cash handling, health and safety, and monthly inventory.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
Floor Manager
Mamagoto {Azure Hospitality Pvt Ltd}
Mumbai, Maharashtra
10.2013 - 08.2018
- Maintain customer records and manage customer feedback.
- Handling HR Department on an outlet basis.
- Handling QA (Quality Assurances) on outlet basis.
- Handling impress and daily basis cash closing, and making daily sales reports.
- Handle customer complaints, provide appropriate solutions, and alternatives.
- Taking junior's training on guest handling and order taking.
- Ensured that all staff members adhered to safety guidelines and regulations.
- Maintained a safe, clean and organized floor environment.
- Assigned tasks to team members in accordance with their skillset.
- Provided training and guidance to new employees regarding store policies and procedures.
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Conducted regular audits of store operations to ensure compliance with company standards.
- Resolved customer complaints or escalated them as necessary for further resolution.
Steward
Dolce Vita {Saroj Nidhi Hospitality Pvt Ltd}
Mumabi, Maharashtra
05.2013 - 09.2013
- Taking guest orders and delivering food and beverages.
- Responsible for day-to-day set up and side section.
- Clean and sanitize work station and equipment, cleaning tables, and preparing for the next customer.
- Helping with the unloading of kitchen stock and ingredients.
- Ensuring that the bar and restaurant area is fully equipped and stocked.
- Ensured adherence to all sanitation policies and procedures for the kitchen area.
- Maintained a clean, safe, and organized work environment.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked supplies such as food items in refrigerators, freezers, cupboards.
- Operated dishwashers to wash dishes, glasses, silverware, pots and pans.
- Assisted with unloading delivery trucks and putting away stock.
- Cleaned equipment used in kitchen operations such as ovens, grills, fryers.
Hostess
Indigo delicatessen {deGustibus Hospitality Pvt Ltd}
Mumabi, Maharashtra
11.2011 - 12.2012
- Welcome guest to the restaurant and greet guest upon their departure
- Escort customers to their table and present menu card
- Answer incoming calls and address customer queries
- Manage reservations
- Giving guest accurate wait time estimates and seating them in the waiting area.
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Checked identification of customers prior to serving alcoholic beverages.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
Education
T.Y.B.A -
01.2013
IATA -
01.2010
Diploma in Aviation Travel Tourism and Hospitality Management -
01.2009
Skills
- Guest Service
- Ability to multitask
- Problem solving
- Teamwork
- Telephone handling
- Follows food safety regulations
- Market trends understanding
- Professional Networking
- Sales and market development
- Business Networking
- Schedule Coordination
- Order Management
- Employee Guidance
- Problem investigations
- Lead prospecting
- Operations
- Product Promotions
- Client acquisition
- Database Management
Skillhighlight
- Guest Service
- Ability to multitask
- Problem solving
- Teamwork
- Telephone handling
- Follows food safety regulations
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Horeca Sales Executive
Panella food & Beverages Private Limited ( TGL)
03.2024 - Current
Shift Manager
Kitchen Garden by Suzette
11.2019 - 02.2024
Floor Manager
Mamagoto {Azure Hospitality Pvt Ltd}
10.2013 - 08.2018
Steward
Dolce Vita {Saroj Nidhi Hospitality Pvt Ltd}
05.2013 - 09.2013
Hostess
Indigo delicatessen {deGustibus Hospitality Pvt Ltd}
11.2011 - 12.2012
T.Y.B.A -
IATA -
Diploma in Aviation Travel Tourism and Hospitality Management -
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