Ompriya Narayan Reddy
Senior Associate
Mumbai,Maharashtra
Summary
To leverage my extensive experience as a Senior Associate in the banking industry, utilizing my passion for delivering outstanding service and my strong organizational and interpersonal skills. Seeking opportunities to continually learn, take on additional responsibilities, and achieve professional growth in a dynamic and challenging environment
Overview
8
8
years of professional experience
14
14
years of post-secondary education
Work History
Senior Process Associate
Tata Consultancy Services
01.2018 - 01.2023
- Tracking the pick-up, archival, retrieval, and dispatch of cheques to different banking locations based on their type
- Maintaining regular communication with customers to provide updates on their cheques' banking process
- Presenting cheques on specific cycle dates and dispatching them to drawee locations for banking
- Managing the foreclosure of post-dated cheques as per clients' requirements
- Handling pre-signed banking cheques (PSBC) and post-dated cheques (PDC) for banking and retrieval on a daily basis
- Resolving customer queries and addressing any discrepancies promptly, while keeping the client informed
- Generating management information system (MIS) reports on the cycle date of presented cheques and providing them to the client
- Reporting weekly/monthly vendor defects and errors to the relevant team
- Managing vendor relationships and ensuring adherence to service level agreements (SLAs)
- Interacting with customers via email/telephone to track and deliver various client deliverables as per agreed timelines
- Conducting reconciliations such as count, credit, and debit to identify and resolve exceptions within the agreed turnaround time (TAT)
- Timely preparation of customer bills and ensuring accurate and timely completion of all MIS reports, such as weekly/monthly reports, as per the agreed TAT
- Developing innovative solutions for query handling and diligently pursuing check reconciliation statements.
Process Associate
Tata Consultancy Services
10.2015 - 12.2017
- End-to-end tracking of pick up, archival, retrieval, and dispatch of post- dated cheques to various banking locations based on their type
- Foreclosure of post-dated cheques as per the requirements of Non-
- Banking Financial Companies (NBFCs)
- Pick up, archival, printing of pre-signed blank cheques according to customer instructions, retrieval, and banking of pre-signed blank cheques (PSBC)
- Monitoring vendor performance and adherence to service level agreements (SLAs), providing feedback, and conducting training on process and information security requirements
- Resolving all queries and responding to respective stakeholders within the agreed turnaround time (TAT).
Trainee
Tata Consultancy Services
09.2014 - 09.2015
- Processing loans on behalf of clients, handling the entire loan application process for debtors
- Analyzing and verifying the loan documents of debtors to ensure accuracy and compliance with regulations
- Utilizing various systems such as Filenet, Main Frame, and DRI Citilink to extract relevant data for loan processing
- Reporting any discrepancies or inconsistencies found in the verified loan documents through comprehensive reports.
Education
Master of Business Administration - Banking and Finance Management
Narsee Monjee Institute of Management Studies
06.2021 - 06.2023
Bachelor - Accounting and Finance
Ghanshyamdas Saraf College
06.2012 - 06.2014
H.S.C -
Maharashtra State Board
Durgadevi Saraf College 06.2009 - 1 2011
S.S.C -
State Board
06.1999 - 06.2009
Skills
Teamwork
undefinedAccomplishments
- Certified Power BI Professional(Visualise Data with Power BI) From GrowthSchool.
- Completed of a Basic Knowledge in Computer.
- Proficient in Microsoft Excel, PowerPoint, Outlook and Word
- Tally ERP 9.
- Completed Communication Skills and Personality Development Course.
Additional Information
- Promoted from process Associate to Senior Associate in January 2018.
- Consistent Performer in Quality
- Received R&R Award(Quality)
- Service and Commitment award-September 2017 and September 2019
Timeline
Master of Business Administration - Banking and Finance Management
Narsee Monjee Institute of Management Studies
06.2021 - 06.2023
Senior Process Associate
Tata Consultancy Services
01.2018 - 01.2023
Process Associate
Tata Consultancy Services
10.2015 - 12.2017
Trainee
Tata Consultancy Services
09.2014 - 09.2015
Bachelor - Accounting and Finance
Ghanshyamdas Saraf College
06.2012 - 06.2014
H.S.C -
Maharashtra State Board
06.2009 - 1 2011
S.S.C -
State Board
06.1999 - 06.2009
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